We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
General Purpose of Position:
Provides legendary Customer Service by effectively communicating with Customers via telephone and electronic channels (including but not limited to social media) while following the Southwest Airlines Expectations. Customer Service Representatives must efficiently and properly resolve Customer concerns and promote the Southwest Airlines product by providing information, booking reservations, selling tickets and performing related tasks. Customer Service Representatives must possess effective problem solving skills, must consistently provide excellent Customer Service, and must be willing and able to contribute to the development of their own skills as well as a growing Team environment.
***CALL CENTER POSITION***
***Southwest Airlines will accept your job bid for the Customer Service Representative position ONLY if you are a current resident of Oklahoma or can provide established residency in the state of Oklahoma.***
***If you are not selected for this job posting, you will not be eligible to reapply for this position in Oklahoma City for 12 months from the day of interview***
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.