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about 1 month ago
B/E Aerospace
Location: Pennsylvania, United States
Job type: Permanent
Sector: Business & Administration
Category: Customer Service Jobs
B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft interior products and solutions.

J.A. Reinhardt is a B/E Aerospace Company located in the Pocono Mountains of Northeastern Pennsylvania with a core competency in brazing technologies, engineers and manufactures quality thermal and mechanical products including avionics chassis, cold plates, complex electronic housings with integrated cold walls, heat exchangers and microwave antennas for military, aerospace and commercial industrial applications.

We specialize in the manufacturing of aluminum brazed assemblies including enclosures, chassis, cold plates and heat exchangers for defense and commercial aerospace industrial markets. Our unique processes go beyond traditional capabilities to provide our customers with durable, highly efficient thermal solutions. This high-level of service is accomplished by combining an innovative and knowledgeable engineering team with a versatile and reliable manufacturing group. The result is a resource for military, aerospace and commercial customers who need top of the line expertise and product manufacturing.

As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Customer Service Representative at J.A. Reinhardt Company located in Mountainhome, Pennsylvania.

SUMMARY

Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.

Provides pricing, availability, and schedule information within established guidelines.

Suggests alternative products or services to meet customer needs.

Checks and approves credit within established limitations, and confirms orders.

Obtains resolution of routine customer complaints and issues.

Serves as communication link between customers and sales staff to assure responsiveness.

Tracks order activity, and alerts appropriate staff of any potential delivery problems.

Interacts with sales staff only for clarification of issues; does not interact with supply chain/logistics or manufacturing staff.

Performs other related duties as required.

SUPERVISION RECEIVED

Normally receives detailed instructions on all work.

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university; and up to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The above is just an example of the challenges and opportunities this position can offer you. The information below will provide you more facts about our company and a few more reasons why you should consider working for B/E Aerospace.

J.A. Reinhardt & Company: javascript:void(0);

B/E Aerospace: javascript:void(0);

If the above description sounds like the perfect opportunity for you, please Apply.

Thank you for considering this opportunity and employment at B/E Aerospace. We look forward to hearing from you soon.

EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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