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17 days ago
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Customer Service Representative


Ametek
Location: New York, United States
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
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Job ID #: 10926
Location: US - New York - Depew
Functional Area: Customer Support
Division: MMA - Ultra Precision Technology
Position Type: Full-Time Regular
Education Required: Associates Degree
Experience Required: 3 - 5 Years
Relocation Provided: No
Hours of Work: 40
Travel Percentage: 0
Shift: 1st

Position Description

Reichert Technologies has a prominent position in the ophthalmic diagnostic marketplace. We are a global leader in the design and manufacture of high-quality medical diagnostic instruments and equipment for ophthalmologists, optometrists, and retail eye care centers.

Reichert Technologies is part of AMETEK, Inc. (NYSE: AME) which is a leading global manufacturer of electronic instruments and electromechanical devices with approximately 15,000 colleagues at more than 100 operating facilities and 100 sales and service locations around the world.

We are currently seeking a Customer Service Representative for our Depew, NY facility.

Position Responsibilities:
The key duties for which the employee is accountable are as follows:

• Provide support and send information to dealers and end-users upon request

• Enter customer orders into the MAX system

• Notify customers of back order situations

• Trace customer shipments

• Identify parts and quote prices

• Resolve credit issues

• Issue RMA’s for returning product and loaners

• Provide support to our Outside Sales Representatives

• Assist customers with documentation and foreign government certificates

• Provide switchboard relief on a rotating basis

• Provide support to our Dealers

• Administer our GSA contract

Position Requirements

Position Requirements:
The education, experience, skills and training required of the employee for this position are as follows:

• HS Diploma required, Associates+ in Business preferred

• 3-5 years’ experience in customer service

• Strong computer Skills – Microsoft Office Suite; MAX a plus

• Strong communication skills

• Ability to multi-task and strong decision making skills

• Strong organizational skills

• Customer friendly, team player

• Knowledge of export documentation and GSA contracting preferred

• Bi-lingual a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID #: 10926
Location: US - New York - Depew
Functional Area: Customer Support
Division: MMA - Ultra Precision Technology
Position Type: Full-Time Regular
Education Required: Associates Degree
Experience Required: 3 - 5 Years
Relocation Provided: No
Hours of Work: 40
Travel Percentage: 0
Shift: 1st

Position Description

Reichert Technologies has a prominent position in the ophthalmic diagnostic marketplace. We are a global leader in the design and manufacture of high-quality medical diagnostic instruments and equipment for ophthalmologists, optometrists, and retail eye care centers.

Reichert Technologies is part of AMETEK, Inc. (NYSE: AME) which is a leading global manufacturer of electronic instruments and electromechanical devices with approximately 15,000 colleagues at more than 100 operating facilities and 100 sales and service locations around the world.

We are currently seeking a Customer Service Representative for our Depew, NY facility.

Position Responsibilities:
The key duties for which the employee is accountable are as follows:

• Provide support and send information to dealers and end-users upon request

• Enter customer orders into the MAX system

• Notify customers of back order situations

• Trace customer shipments

• Identify parts and quote prices

• Resolve credit issues

• Issue RMA’s for returning product and loaners

• Provide support to our Outside Sales Representatives

• Assist customers with documentation and foreign government certificates

• Provide switchboard relief on a rotating basis

• Provide support to our Dealers

• Administer our GSA contract

Position Requirements

Position Requirements:
The education, experience, skills and training required of the employee for this position are as follows:

• HS Diploma required, Associates+ in Business preferred

• 3-5 years’ experience in customer service

• Strong computer Skills – Microsoft Office Suite; MAX a plus

• Strong communication skills

• Ability to multi-task and strong decision making skills

• Strong organizational skills

• Customer friendly, team player

• Knowledge of export documentation and GSA contracting preferred

• Bi-lingual a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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