Customer Service Representative

Job description

* • Handle all aspects of the Customer Account Management – work order creation, quote preparation, job tracking and reporting, shipping, warranty adjudication and contract disputes (as applicable, with management support)
* • Participate in contract negotiations as applicable with management support
* • Ability to navigate within government business systems
* • Preparation and analysis of cost estimates and scope of work verification against Component Maintenance Manual
* • Maintain timely and direct contact with Customers to ensure highest level of customer satisfaction is achieved and contract terms are met
* • Create, maintain, and publish weekly status reports and monthly MOP's as required.
* • Analyze performance and recommend corrective actions in conjunction with internal and external partners.
* • Review existing internal procedures and identify/implement “lean initiatives” to reduce total TAT

Job requirements

* • University Degree or College Diploma in Business Administration or related field is preferred
* • Technical expertise with applicants having 5 years related experience in aircraft component maintenance
* • Proficient in interpretation of Component Maintenance Manuals, Service Bulletins, Airworthiness Directives, drawings, and other technical data
* • Familiar with Canadian Aviation Regulations pertaining to component maintenance and airworthiness requirements (CAR 571,573).
* • Extensive knowledge of all Microsoft Office applications including Access, PowerPoint, Excel and Word
* • Excellent interpersonal skills and ability to work in a team environment with minimal supervision
* • Superior organizational and communication skills
* • Ability to coordinate several projects at one time with aggressive deadlines
* • SAP experience an asset

Company information

Safran is an international high-technology group and tier-1 supplier of systems and equipment in the Aerospace and Defense markets. Operating worldwide, Safran has nearly 58,000 employees and generated sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and its share is part of the CAC 40 and Euro Stoxx 50 indices

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters. Safran is also features at the top of the "Happy at Work" ranking compiled by the website meilleures-entreprises.com, as one of the most popular companies for young engineers* and in the LinkedIn Top Attractors in France.
*Universum and Trendence surveys

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise encompasses the entire life cycle of its products, from design and manufacture to in-service support, repair and overhaul. Safran Landing Systems is a partner to 30 airframers working in the fields of civil, regional, business and military transport. Safran Landing Systems provides support for 27,000 aircraft making over 54,000 landings every day. Safran Landing Systems has a staff of more than 7,200 in Europe, North America and Asia.