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5 months ago
Horizon Air
Location: Bozeman, Montana
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
HORIZON AIR STORY
 
Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout California, Alaska, Oregon, Washington, Idaho, Montana, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and sister carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE:ALK).

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009.
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POSITION INFORMATION
 
KEY RESPONSIBILITIES
- The Customer Services Supervisor is responsible for assisting the Regional Manager in providing leadership and training for employees
- Create a strong safety culture in their station.  Ensure all employees receive daily safety briefings.  Promote and demonstrate "Ready, Safe, Go" at all times.
- This position will be responsible for the operational performance of the station.
- Supervise customer and ground service activities
- Ensure all station performance metrics: safety, MAP, on-time, financial and compliance
- Responsible for all station scheduling; schedule change process, employee shift bids, and day to day scheduling.
- Monitor all station GSE (Ground Support Equipment) to include required checklist.  Work with regional GSE office for repair as needed.
- Ensure compliance with all company uniform and brand requirements.
- Complete agent performance evaluations, handle recognition and progressive discipline, (under the oversight of the Regional Manager) within their station.
- Promptly conduct thorough Investigations for any injuries, accidents or Aircraft Ground Damage, and complete all required documents and appropriate follow up 
- Other duties as assigned 

QUALIFICATIONS
- College education in related field preferred
- One to two years experience in a supervisor/leadership role required
- Previous airline experience preferred
- Knowledge of station operations, ticketing, and ground and passenger service preferred
- Excellent verbal and written communication skills
- Demonstrated diplomacy and teamwork skills
- Ability to work a flexible schedule including weekends and holidays required
- Ability to direct the work of others in a positive way
- Ability to juggle multiple tasks in a fast paced environment
- Enthusiasm and willingness to relocate
- Regular and predictable attendance
- High school diploma or equivalent required
- Minimum age of 18 required
- Authorization to work in the U.S. required
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THE LOCATION
 
This position is located at the Bozeman Yellowstone International Airport.
 
OUR CULTURE - HORIZON AIR
 
For eligible employees, our company offers a competitive total rewards package that includes;

- insurance coverage (medical, dental and vision care)
- 401(k) retirement savings plan
- monthly and annual incentive bonus plans
- paid time off 
- generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
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POSTING INFORMATION
 
Please apply on or before:  JULY 1ST

Alaska Airlines does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law.

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