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10 days ago
Air Canada
Location: Toronto, Canada
Job type: Permanent
Sector: IT & Communications
Category: Analyst Jobs
Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world. As we continue to grow the company into a global champion, digital is playing a leading role in all aspects of our customer’s journey. As a part of that growth we are not only investing in what we build and how we build it, but the culture we are building around it as well.

Air Canada seeks a highly motivated, detail orientated Customer Solutions and Innovations Business Analyst (Scrum Master) to join the Air Canada IT Consumer Digital Solutions team. The ideal candidate is responsible for bringing together the business and technical aspects of any given solution. The successful individual must be customer journey centric and have a passion for the travel industry and have a passion for creating digital experiences and must be comfortable working in a high paced, high energy, collaborative environment with a focus on a continuous product delivery model.


Lead the team on Agile/Scrum best practices and values


Responsible for scheduling and facilitating key agile ceremonies, such as stand-ups, planning, product demos and retrospectives


Supporting the team to identify roadblocks and remove impediments that prevent the team from delivering product features to our customers


Facilitate discussions between the team and the Product Owner to collaborate on creation and estimation of user stories


Increase the team’s agile fluency through coaching the team to embrace and embed agile practices in their work


Facilitate discussion and conflict resolution


Assist with internal and external communication at all levels of Management


Enable the team to become self-organized and empowered teams that consistently deliver on their sprint commitments


Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility


Work closely with e-Commerce team to collaborate on successfully implementing Air Canada’s digital roadmap


* Bachelor’s degree with 2+ years of Scrum Master experience focused on digital products

* Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification an asset

* Thorough understanding of Agile software development methodologies, values, and practices

* Outstanding facilitation skills, interpersonal skills, and experience working with multi-disciplinary team

* Thorough understanding of the software development lifecycle

* Experience with SDLC tools like JIRA, and Confluence an asset

* Must have exceptional communication skills, organization, and time management skills

* Ability to coach the team to reach their highest potential

* Experience working in complex, multi-project, multi-vendor, and multi-team environments

* Self-confidence to be assertive when taking a position

* Creative, resourceful and innovative at tackling complex challenges and resolving problems

* Airline or travel industry experience a plus, but not required.


Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

: Information Technology

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