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22 days ago
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Customer Support and Sales Manager (MRO/Aftermarket)


Safran USA/Canada
Location: Sarasota, Florida
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
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General information

Entity

Safran is an international high-technology group and tier-1 supplier of systems and equipment in the Aerospace and Defense markets. Operating worldwide, Safran has nearly 58,000 employees and generated sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and its share is part of the CAC 40 and Euro Stoxx 50 indices

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters. Safran is also features at the top of the "Happy at Work" ranking compiled by the website meilleures-entreprises.com, as one of the most popular companies for young engineers* and in the LinkedIn Top Attractors in France.

*Universum and Trendence surveys

Safran Electrical & Power is specialized in electrical power systems for the aviation market, encompassing the entire electrical chain (generation, distribution, conversion, wiring, load management, ventilation, systems integration, and support services), along with engineering solutions for the aerospace, automotive and rail sectors. With 14,200 employees in 12 countries, Safran Electrical & Power is now a leading global OEM at the heart of the strategy and the research on the more electric aircraft.

Reference number

2017-59501

Job details

Main domain/Job field

Program / Customer Relations - Sales & Marketing

Job title

Customer Support and Sales Manager (MRO/Aftermarket)

Employment type

Regular Full time

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Job Purpose:
In line with Safran Electrical & Power vision, the Customer Support and Services department is being reshaped to integrate Safran Ventilation and Power aftermarket directorates into one global team. Based on a common front office, this new organization shall be in charge of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead.

This role is to be in charge of:
•Customer satisfaction, main point of contact to customers
•Sales budget achievement and forecast for Ventilation and Power divisions
•Contract and proposal negotiation

Essential Functions:
•Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overall and Spares so developing maintenance contracts);
•Responsible for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth;
•Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation;
•Be the voice of the customer:
o responsible for customer satisfaction as the main point of contact between customers and SE&P;
o propose dedicate recovery plan in the event of customer satisfaction below target;
o Establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it;
o Liaising with internal departments with the objective of timely resolving customer issues and queries;
o Manage a structured, regular customer communication/visit schedule;
•Actively participate in and contribute to the annual Sales Forecast in its territory up the value of 50M$;
•Effectively selling of all LPS's MRO capabilities (Ventilation, Power, Aerosource);
•Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
•Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required ;
•Generate customer and market information and feedback to support future sales planning;
•Propose strategic development of products and/or services that should be launched to develop the sales in its territory;
•Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
•To exhibit a certain degree of ability in holding technical discussion with the customers;
•Manage customer visits, customer satisfaction and sales reports.
•Follow-up customers overdue and manage specific actions to assist keeping
•Regular, predictable attendance is required.

Additional description

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Candidate skills & requirements

Basic Qualifications:
• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace industry experience
• Experience in MRO and aftermarket activities
• Ability to travel for domestic and overseas business (50%+)
• 3 years of related experience

Job location

Job location

North America, United States, Florida, Sarasota

City (-ies)

Sarasota

Candidate criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years
General information

Entity

Safran is an international high-technology group and tier-1 supplier of systems and equipment in the Aerospace and Defense markets. Operating worldwide, Safran has nearly 58,000 employees and generated sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and its share is part of the CAC 40 and Euro Stoxx 50 indices

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters. Safran is also features at the top of the "Happy at Work" ranking compiled by the website meilleures-entreprises.com, as one of the most popular companies for young engineers* and in the LinkedIn Top Attractors in France.

*Universum and Trendence surveys

Safran Electrical & Power is specialized in electrical power systems for the aviation market, encompassing the entire electrical chain (generation, distribution, conversion, wiring, load management, ventilation, systems integration, and support services), along with engineering solutions for the aerospace, automotive and rail sectors. With 14,200 employees in 12 countries, Safran Electrical & Power is now a leading global OEM at the heart of the strategy and the research on the more electric aircraft.

Reference number

2017-59501

Job details

Main domain/Job field

Program / Customer Relations - Sales & Marketing

Job title

Customer Support and Sales Manager (MRO/Aftermarket)

Employment type

Regular Full time

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Job Purpose:
In line with Safran Electrical & Power vision, the Customer Support and Services department is being reshaped to integrate Safran Ventilation and Power aftermarket directorates into one global team. Based on a common front office, this new organization shall be in charge of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead.

This role is to be in charge of:
•Customer satisfaction, main point of contact to customers
•Sales budget achievement and forecast for Ventilation and Power divisions
•Contract and proposal negotiation

Essential Functions:
•Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overall and Spares so developing maintenance contracts);
•Responsible for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth;
•Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation;
•Be the voice of the customer:
o responsible for customer satisfaction as the main point of contact between customers and SE&P;
o propose dedicate recovery plan in the event of customer satisfaction below target;
o Establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it;
o Liaising with internal departments with the objective of timely resolving customer issues and queries;
o Manage a structured, regular customer communication/visit schedule;
•Actively participate in and contribute to the annual Sales Forecast in its territory up the value of 50M$;
•Effectively selling of all LPS's MRO capabilities (Ventilation, Power, Aerosource);
•Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
•Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required ;
•Generate customer and market information and feedback to support future sales planning;
•Propose strategic development of products and/or services that should be launched to develop the sales in its territory;
•Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
•To exhibit a certain degree of ability in holding technical discussion with the customers;
•Manage customer visits, customer satisfaction and sales reports.
•Follow-up customers overdue and manage specific actions to assist keeping
•Regular, predictable attendance is required.

Additional description

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Candidate skills & requirements

Basic Qualifications:
• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace industry experience
• Experience in MRO and aftermarket activities
• Ability to travel for domestic and overseas business (50%+)
• 3 years of related experience

Job location

Job location

North America, United States, Florida, Sarasota

City (-ies)

Sarasota

Candidate criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years
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