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8 months ago
United Technologies
Location: United States, North America
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Customer Support Director (CSD) – American Airlines, Texas

Business Unit UTC Aerospace Systems
Job ID 53100BR Date posted 09/05/City Remote City
State Texas
Country US

The Customer Support Director (CSD) is responsible for overall customer satisfaction for a key customer in Texas. The CSD will have significant interactions with senior level personnel at UTAS customers on existing programs as well as discussions on future programs. The CSD is responsible for managing relationship with customer to support growth and ensure high service levels

Essential Responsibilities:

Critical Objectives:

Within the first 12 months, this CSM will accomplish the following:

* Established fundamentals for building a strong relationship with key personnel with assigned customers
* Develop understanding of key stakeholders within UTC Aerospace Systems
* Demonstrate strong knowledge of customer’s market and business plan
* Establish resolution priorities at the customers (own the problem resolution process)

Customer Management:

* Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives
* Own the Aftermarket customer interface for UTC Aerospace Systems a key customer
* Coordinate with UTC Aerospace Systems Field Service Managers (FSM) to develop new business opportunities and raise any technical issues with FSR and follow progress
* Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management
* Maintain Executive briefing documents and strategy documents for assigned customers as needed
* Accounts receivable management

New Business Growth:

* Know the customer’s organization, culture, structure, key decision makers and the customer decision making process

7-10 years’ experience in aerospace or aviation activities is desired.
Past aerospace industry experience preferred

Personal Attributes:
Strong customer relationship building and interpersonal skills, energetic, driven, innovative, resourceful and a professional of high integrity
Highly self-motivated individual with a competitive drive
Assumes ownership and accountability for areas of responsibility Exceptional teamwork skills
Outstanding written, negotiation, presentation and verbal communication skills
Demonstrate solid judgment, plan and accomplish goals and champion ethical business practices at all times

Education: B.S. degree in either Business Administration or Engineering or equivalent

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


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