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5 months ago
Jazz Aviation
Location: Halifax, Canada
Job type: Permanent
Sector: Operations
Category: Coordinator Jobs
Departure Control Coordinator

Apply by Date: Dec 31, 2017

Primary Location
: CA-NS-Halifax

: Part-time

Job Type: Permanent

Shift: Shift Work

Number of Openings
: 1

Purpose of Position:

To provide support, input and recommendations to the Operations Coordination Specialist, ensuring the highest level of customer service and the interests of our customers is given top priority.

Key Responsibilities:

* Present a positive and professional role model while maintaining a high personal standard of performance with respect to all Company policies, procedures and expectations.

* Provide all Departure Control functions for the Jazz Aviation network during day-of-flight operations.

* Ensure all Jazz flights are created and in a suitable state for passenger check-in.

* Ensure all Jazz flights are closed out and reconciled correctly in RESIII and ACSIS in a timely manner.

* Manage upline and downline seat protection and station reconciliation, as required.

* Manage, as required, the technical functions within the RES III Departure Control System.

* Ensure policies, procedures and standards are followed for rebooking passengers.

* Analyze all operational conditions and identify any opportunities that may benefit, constrain or impede operational capabilities as they relate to service standards for customers.

* Bring to the attention of the respective Operations Coordination Specialist all operational conditions and identify any opportunities that may benefit, constrain or impede customer service levels affecting the Jazz network.

* Make recommendations on and implement, or cause to be implemented, all recovery plans for irregular operations in area of responsibility.

* Implement, or cause to be implemented, network recovery plans as determined by the Operations Coordination Specialist.

* Ensure contractual requirements and company policies are consistently met.

* Encourage an open, honest and supportive work environment stressing teamwork and open dialogue.

* Liaise with internal departments and external agencies as necessary.

* Action, or caused to be actioned, a PNR lockout in the event of emergency or disaster.

* Other related duties as assigned.

* Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.


* Minimum 2-3 years of airport customer service and/or airline operations experience.

* Working knowledge of RESIII and ACSIS computer systems is an asset.

* Bilingual (French/English) will be considered an asset.

Requisition ID
: YHZ-2017-594-007541B

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