The Digital Services Business Manager facilitates smooth internal execution across business units and divisions as digital services is operating as a single channel for all AAR units.The Business Manager is connecting the dots making sure that all internal constituents are aligned and ready to offer their products and services through online channels. This requires a fair amount of interfacing with existing internal and external systems and staying on top of execution activities and metrics.
ESSENTIAL DUTIES and RESPONSIBILITIES
-Ensure and maintain data integrity for commerce operations including: Customer Master, Product Master, and Pricing/ Tiering
-Maximize and drive a complete and e-channel ready offering including:
All available inventory, Rapid quote ready pricing, Supporting documentation
-Lead internal projects and drive operational process improvement and efficiencies
-Manage internal content to facilitate smooth operations, e.g. IPCs etc.
-Business performance tracking and management
-Track operational metrics and maintain dashboards to measure business performance
-Establish metrics and reports to monitor the performance of each digital sales channel
-Support regular reporting cadence and proactively manage the performance of each sales channel
-Commitment to company values and ethics.
-Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving
-Problem solving: ability to develop and implement new ideas to improve processes.
-Time management: ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure.
-Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities
The ideal candidate will have expertise working in a B2B ecommerce environment. The right candidate will have can do attitude breaking down barriers to facilitate smooth collaboration across organizational boundaries and will bring the right level of intellectual horse power. Experience and passion for aviation is definite plus.
EDUCATION and/or EXPERIENCE
-5 plus years of related experience and/or training
-Proven program management skills.
A consensus-builder and is capable of utilizing his/her strong interpersonal, verbal, presentation and writing skills to successfully interact with partners and colleagues.
-Good business acumen and ability to collaborate with sales and product line colleagues.
-Energetic, doer with strong communications, writing and quantitative skills
-Demonstrated ability to influence people and get results through others
-Strong customer orientation and problem solving skills
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.
Primary Location: United States-Illinois-Wood Dale
Overtime Status: Exempt