Job Summary Manage, direct and implement aviation maintenance processes for assigned contract and all associated operations and programs. Establish and execute programs which ensure continuous quality improvement to enhance efficiencies and ensure cost avoidance. Plan, coordinate, direct and control resources and personnel to facilitate the alignment of customer goals, initiatives, processes and resources to meet or exceed all contract requirements. Provide supervision for all personnel assigned to the Maintenance Department and demonstrate continuous effort to improve operations, decrease cycle time and streamline work processes. Work cooperatively and jointly to provide quality seamless customer service. Principal Accountabilities
Ensure the alignment of organizational activities and processes to the goals of the organization; support the alignment of goals, initiatives, people, processes and systems throughout the organization.
Assign metrics/targets to vital objectives; align and prioritize projects/initiatives opportunities against business objectives; set critical success factors/performance measurements to meet contract requirements.
Meet Business Group’s goals in relation to safety, quality and timely delivery of products.
Direct the implementation of new Maintenance processes and procedures to meet the Business Group’s objectives.
Provide positive leadership in customer relations and responsible for customer satisfaction for maintenance related issues.
Support business areas with identifying key objectives, measures, targets and initiatives for strategic objectives, and critical business operations. Develop and monitor metrics to clarify objectives, assure standardization, consistency, and implement control plans to lock down new processes.
Conduct performance reviews and variance analysis of outcomes with Functional Units; evaluate and report progress to Senior Management.
Perform other duties as specified or required by supervisor.
Provide supervision for all personnel assigned to the Maintenance Department and demonstrate continuous effort to improve operations, decrease cycle time and streamline work processes.
Work cooperatively and jointly to provide quality seamless customer service.
Provide for qualified and certified workforce to meet contract maintenance HR requirements.
Provide for employee incentives, recognition for awards and administer discipline or recommend termination based on conditions of employment or Company policy.
Knowledge & Skills
In-depth working knowledge of military, commercial and FAA technical publications and a broad based familiarization of the Department of Defense based aircraft maintenance management system are desired.
Aviation Maintenance knowledge through formal military or civilian educational schools is desired.
Ability to read, write and interpret statistical reports, technical data and special-operating instructions.
Ability to understand and interpret the content of procedural and standard operational procedural manuals and instruction booklets.
Ability able to communicate effectively with all levels of employees throughout the organization, and develop and maintain strong working relationships with internal and external customers.
Ability to work with others as part of a team in order to achieve established goals.
Ability to take personal responsibility for allocated tasks and work without supervision.
Ability to meet any Customer/Company licensing/qualification requirements for the position and be capable of obtaining the level of Industrial or Security Clearance required by the Customer.
Must have thorough knowledge of and the application of quality tools.
Ability to demonstrate complex problem solving techniques.
Must have excellent prioritization, organization, analytical and decision-making skills.
Must be computer literate and be able to use a variety of computer databases and programs and proficient in Microsoft Office.
Experience & Education
Bachelor's degree from an accredited institution in Management, Business Administration or a related discipline required
Two (2) years’ experience in aviation maintenance or a related discipline may be substituted for each year of the four (4) years of college.
Master’s degree preferred.
15 years of aircraft maintenance experience.
10 years of experience managing multiple site aircraft maintenance including complex aircraft modifications is required
7 years of maintaining King Air series aircraft is required.
Physical Requirements/Working Environment
The work conditions are normally those of a standard office environment where there is little physical discomfort.
During the performance of duties outside the office environment, the diversity of work conditions may range from an environment where there is little or no physical discomfort, to an environment where inclement weather may subject individual to changes in temperature and weather.
May be exposed to areas where high noise hazards prevail.
May be exposed to fumes or airborne particles; may be exposed to electrical shock hazards or work near moving mechanical parts.