SUMMARY Directs and manages the facilities QA Support. Develops and maintains a quality system to assure that all products provided by suppliers meet AAR and end-user specifications and are suitable for their intended use. Demonstrates continuous effort to improve operations, decrease cycle time and streamline work processes, and works cooperatively and jointly to provide quality seamless customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides leadership to personnel through effective goal setting, delegation, and communication. Aligns goals of the department with the Companys goals, policies and strategies. Supports the quality assurance program to ensure conformity of purchased material and final products. Develops and maintains a published supplier quality index in conjunction with the supplier review board to ensure that only high quality vendors are retained. Maintains the facilitys Corrective and Preventative Action System. Acts as the focal with vendors, customers, quality representatives, and company personnel to discuss and resolve quality problems as required. Prepares for and represents the company during all ISO 9000, U.S. Government, defense department, and customer quality audits. Conducts ISO internal audits on-site. Performs ISO audits at other AAR facilities as assigned. Prepares all necessary reports as required by customers and staff personnel -progress, status, productivity . Functions as chairperson of the facility Supplier Review Board. Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures. Ensures that all incoming transfers and RMRs are processed properly. Assist Quality Control personnel in reviewing and updating department standards. Promotes the pursuit of continuous improvement. Administers effective training and on-the-job training of Quality Assurance personnel. Develops policies and procedures to increase the efficiency and effectiveness of the maintenance effort, maximizing product reliability and safety, while lowering costs. Travel is required. All other duties as assigned.
SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
CORE COMPETENCIES Commitment to company values and ethics. Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately. Motivation: must maintain a positive attitude and strong work energy. Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities. Management: must possess coaching and development skills. Organization: very detail oriented and always comes prepared. Analytical Skills: must be able to use data to determine cause and effect for complex problem solving. Communication: excellent interpersonal and oral and written communication skills.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and-or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and-or EXPERIENCE Bachelor of Arts degree -B. A. or Bachelor of Science degree -B.S. from four-year college or university- or a minimum of 8 years related experience and-or training; or equivalent combination of education and experience. Formal Quality Assurance credential from a recognized quality association Minimum 8 years of quality assurance experience or equivalent Minimum 8 years aviation experience PC Literate Exposure to warehouse-aviation operations
LICENSES AND CERTIFICATIONS REQUIRED FAA A&P license
PHYSICAL DEMANDS - WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to sit- use hands to finger, handle, or feel- and talk or hear. The employee frequently is required to reach with hands and arms, stand and walk. The environment characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.
Primary Location: United States-Minnesota-Duluth
Overtime Status: Exempt