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7 months ago
GE Aviation (US)
Location: Dayton, Ohio
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Start your career on the right path. Join our results-oriented team at GE Aviation today!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In this role, you will serve as the first point of contact between the Dayton Unison site and the assigned customers globally.

Essential Responsibilities:

* Serve as primary interface with assigned customers to ensure effective communications / feedback on issues involving customer orders and associated activities, drive on-time delivery, facilitate communication throughout the organization and ensure customer satisfaction

* Provide timely resolution on customer inquiries, responsiveness, availability, customer order tracking / reporting, RFQ submittals and status, short flows (expedites), AOG / Spares

* Develop effective customer relationships to maximize the market awareness and understand customer needs

* Interact with manufacturing, engineering and supporting organizations to effectively resolve potential customer issues on a proactive basis

* Provide customers with current order status and advise Management of foreseeable problems in a timely manner

* Drive internal change to strengthen capabilities against customer requirements

* Understand the Customer’s business and continually strive to meet their needs

Qualifications/Requirements:

* High School Diploma / GED

ELIGIBILITY REQUIREMENT :

* This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

Desired Characteristics:

* Business degree from an accredited university or college

* Strong customer facing support background and, experience in the day to day management of a defined customer account base

* Background in Purchase Order review and entry

* Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus

* Effective communication skills, both verbally and written

* Ability to understand and work with culturally diverse customers

* Strong team player with experience integrating across various organizations

* Effective planning / organization and project management skills

* Strong background in Contract review, administration and flow down

* Strong understanding of MRP / ERP concepts

* Strong understanding of Forecasting and Demand Planning concepts

* Self-motivated individual with proven ability to handle multiple tasks in a high stress situation

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections

Locations: United States; Ohio; Dayton

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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