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3 months ago
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End User/ERP Applications Specialist


Ametek
Location: Ohio, United States
Job type: Permanent
Sector: IT & Communications
Category: Office
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Job ID #: 10864
Location: US - Ohio - Streetsboro
Functional Area: Information Technology
Division: PIP - Process & Analytical Instruments
Position Type: Full-Time Regular
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:
Hours of Work:
Travel Percentage: 10
Shift:

Position Description

Micro-Poise Measurement Systems a business unit of AMETEK is searching for an experienced End User/ERP Applications Specialist.

With end user support, the qualified candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and upgrading hardware and software solutions, and supporting the internal IT Help Desk.

With ERP Applications, the qualified candidate will provide technical and functional support in the areas of: ERP (Enterprise Resource Planning) systems administration, problem resolution, support, process mapping, system testing and development, security access, and training.

The qualified candidate must have a mix of strong technical knowledge and customer service skills, and be passionate about technology and helping people.

Responsibilities:

•Serve as the first point of contact for end users seeking technical assistance

•Perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions

•Process and resolve problems to the end user’s satisfaction

•Document internal processes and procedures

•Install, modify, and repair computer hardware and software

•Manage PC setup and deployment for new employees using standard hardware, images, and software

•Assist with onboarding of new users

•Perform timely workstation hardware and software upgrades as required

•Support audio and video equipment in conference rooms

•Manage and monitor internal assets to ensure accurate inventory records

•Work with ERP systems users and management to determine appropriate system configuration and setup

•Assist ERP systems users with data conversion and mass data uploads

•Thoroughly understand ERP database schema

•Thoroughly understand ERP security subsystem to assign appropriate system access to users at different levels throughout the organization

•Thoroughly understand business practices and procedures to design, develop and maintain automated workflow processes

•Analyze and troubleshoot ERP system issues reported by end users

•Design, develop and maintain reports used by ERP systems users. (This requires a thorough understanding of Microsoft SQL 2008 R2 or above)

•Other duties may be added, elevated, or assigned as needed

Position Requirements

•BS/BA in IT, Computer Science, or relevant field

•2 + years’ experience administrating ERP or as an ERP “Super User”

•Intermediate to excellent knowledge of Microsoft Office 365 products

•Elevated understanding of Windows-based computer systems (Windows 7 and 10) and iOS mobile devices

•Ability to diagnose and resolve basic to intermediate technical issues with little supervision

•Strong customer service skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users

Additional Preferred Requirements:

•2 + years’ experience as a help desk technician or other IT support role

•Strong knowledge of the ERP systems Fourth Shift or Navision

•Strong knowledge of various PLC applications (Allen-Bradley, Siemens, GE Proficy, etc.)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID #: 10864
Location: US - Ohio - Streetsboro
Functional Area: Information Technology
Division: PIP - Process & Analytical Instruments
Position Type: Full-Time Regular
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:
Hours of Work:
Travel Percentage: 10
Shift:

Position Description

Micro-Poise Measurement Systems a business unit of AMETEK is searching for an experienced End User/ERP Applications Specialist.

With end user support, the qualified candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and upgrading hardware and software solutions, and supporting the internal IT Help Desk.

With ERP Applications, the qualified candidate will provide technical and functional support in the areas of: ERP (Enterprise Resource Planning) systems administration, problem resolution, support, process mapping, system testing and development, security access, and training.

The qualified candidate must have a mix of strong technical knowledge and customer service skills, and be passionate about technology and helping people.

Responsibilities:

•Serve as the first point of contact for end users seeking technical assistance

•Perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions

•Process and resolve problems to the end user’s satisfaction

•Document internal processes and procedures

•Install, modify, and repair computer hardware and software

•Manage PC setup and deployment for new employees using standard hardware, images, and software

•Assist with onboarding of new users

•Perform timely workstation hardware and software upgrades as required

•Support audio and video equipment in conference rooms

•Manage and monitor internal assets to ensure accurate inventory records

•Work with ERP systems users and management to determine appropriate system configuration and setup

•Assist ERP systems users with data conversion and mass data uploads

•Thoroughly understand ERP database schema

•Thoroughly understand ERP security subsystem to assign appropriate system access to users at different levels throughout the organization

•Thoroughly understand business practices and procedures to design, develop and maintain automated workflow processes

•Analyze and troubleshoot ERP system issues reported by end users

•Design, develop and maintain reports used by ERP systems users. (This requires a thorough understanding of Microsoft SQL 2008 R2 or above)

•Other duties may be added, elevated, or assigned as needed

Position Requirements

•BS/BA in IT, Computer Science, or relevant field

•2 + years’ experience administrating ERP or as an ERP “Super User”

•Intermediate to excellent knowledge of Microsoft Office 365 products

•Elevated understanding of Windows-based computer systems (Windows 7 and 10) and iOS mobile devices

•Ability to diagnose and resolve basic to intermediate technical issues with little supervision

•Strong customer service skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users

Additional Preferred Requirements:

•2 + years’ experience as a help desk technician or other IT support role

•Strong knowledge of the ERP systems Fourth Shift or Navision

•Strong knowledge of various PLC applications (Allen-Bradley, Siemens, GE Proficy, etc.)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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