Serve as functional expert on Desktop/Mobility Engineering. Assist in the facilitation/coordination of decision making and issue resolution in regards to Desktop/Mobility Engineering solution and process implementation.
Development of Desktop/Mobility policies, processes and procedures. Assist in the development of enterprise level best practices for utilizing Desktop Mobility Engineering by involving key business units, IT and other named entities.
Assist in the gathering and managing of Desktop/Mobility requirements. Work with Information Technology teams and business units to coordinate Desktop/Mobility technology & Desktop/Mobility Engineering process implementations.
Work with the necessary application, IT operations & infrastructure teams to identify, recommend and implement continuous improvement within all Desktop/Mobility Engineering processes.
Assist in the recommendation of tools to manage, monitor and report on Desktop/Mobility performance and compliance. Assist in the development of the necessary processes to integrate the tools into the Deskside Support, IT Operations and/or Infrastructure environments.
Provide advanced troubleshooting and Problem diagnosis to IT Operations on Desktop/Mobility technologies.
Assist in the creation and execution of communication plans for end users of implemented Desktop/Mobility Engineering processes to provide input on enhancements, new versions, problems, issues, etc. Maintain an awareness of the use & benefits of Desktop/Mobility Engineering.
Assist in the development and delivery of training options, best practices and support procedures for implemented Desktop/Mobility technologies.
Ensure proper follow-through on all directives, bulletins and schedules from the corporate office and Desktop Engineering Program Manager. Maintain a good flow of communication with business entity management and within the Corporation.
Bachelor’s degree, or equivalent experience, relevant certifications, and professional training programs
3+ years of professional experience in Windows client management in an Active Directory environment
Experience in client end applications, client hardware including mobile devices, peripherals, and Windows troubleshooting and problem solving.
Must have technical knowledge of Microsoft System Center Configuration Manager, Microsoft Office suite, Windows OS management, Mobile device management
Excellent analytical, presentation, interpersonal and communication skills
Knowledge of TCP/IP networking technologies and fundamentals
Experience in managing alternate client operating systems, such as Mac OS, IOS, and Android.
Experience in enterprise client device management.
Professional training or certifications related to Desktop/Mobility Engineering and/or Client management administration
Experience in the Airline Industry
Ability to travel within the United States and Internationally
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.