Position Title: Engineer IT Platform - Windows
The IT Platform Engineer- Windows prepares engineering analysis of projects including preliminary design, calculation, lifecycle costs and equipment selection. The Engineer installs, maintains, and troubleshoots system software and related infrastructure. The IT Platform Engineer – Windows excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.
Responsible for assisting in day to day administration of the Windows Server environment
Maintains and supports JetBlue’s infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents.
Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues.
Advocate and provide technical support on new technologies to other JetBlue Information Technology teams.
Implementation of systems including the advisement of clients and providing work guidance to implementation and development teams.
Test, recommend and implement new technologies.
Follow team/department server build procedures regarding design and implementation of hardware, software, and systems.
Manage system upgrades, enhancements, migrations, integration and releases of new software to Stage/Non-production, production and disaster recovery environments and resolve any technical and/or business issues.
Resolve, coordinate and escalate back-up / recovery support issues and risks.
Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; be able to be contacted through a business cell phone or provide an alternate phone contact at all times.
Maintain system compliance with SOX, PCI, IT General Controls and other regulatory controls as required.
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in CIS or Computer Science and/or demonstrated capability to perform job responsibilities through four (4) previous years of experience and education
Five (5) years of experience in production operations environment.
Five (5) years of experience in server and datacenter technologies.
Five (5) years’ experience with VMWare ESXi 4 and VMWare ESX 5.
Five (5) years’ experience with Windows Server 2008, Windows Server 2008 R2.
Knowledge of IT Best Practices as they relate to the following areas: IT Infrastructure, Change Management, Data Networks, IT Security, Virtualization, Web Servers, Single Sign On and Storage technologies.
Experience with MS-SQL databases and Directory Services
Available for overnight travel (up to 25%)
Able to work flexible hours and be available for emergency response on short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Experience with Active Directory in a Windows Server 2008 Forest and Domain, IIS 6, IIS 7, IIS 7.5, and Akana SOA Software v6.x from a support and implementation standpoint.
Experience with .Net 4/4.5 application support and troubleshooting.
Experience with Windows Server 2012 and Windows Server 2012 R2
Managing applications in private and public cloud environments.
Managing applications that reside in hosted datacenter environments.
Experience supporting Web Services (SOAP/REST/JSON) in a production environment with various security policies such as, but not limited to, Client Certificate, LDAP, Basic Auth and oAuth.
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Computer and other office equipment
Normal Office Environment
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.