Field Service Engineer
Coordinate with FlightSafety Centers and outside customers to provide technical support of FlightSafety Training Devises.
Provides hardware on-site and remote support of FlightSafety built training devices. Evaluate customer/FlightSafety sites data from MACAR's/Engineering Support Request and formulate an analysis of problems/write ups.
Provide on site support and analysis for modifications and training. Responsible for certain modifications, updates and changes under the MACAR program.
Authors and generates field service bulletins and field service advisories for distribution of information regarding FlightSafety built training devices.
Intergrate the results of analysis into an effective technical support resolution. Coordinate with the site/customer technical interfaces and Simulation Systems Engineering to define specific requirements that may affect design efforts for modification, upgrades and new training equipment.
Extensive travel, moment notice travel, shift work, and overtime may be required to accomplish some of the above tasks.
This position requires 24 hour on call 7 day a week. After hours calls requires the ability to remotely repair in order to restore FlightSafety built training device to full operation.
Other duties as required.
EDUCATION, EXPERIENCE and REQUIREMENTS
AS in technical field and a minimum of two years’ experience in a technical field, or six years with experience in fault isolation, problem correction and equipment modification, or equivalent combination of education and experience.
Microsoft Outlook and Windows
PC's and basic office equipment
Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
Interact within a cooperative environment through beneficial behaviors, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encourgement to other employees and departments.
Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FlightSafety materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety products.
Accountable for the accuracy and completeness of assigned tasks.
Able to adhere to a work schedule including prompt and regular attendance.
Equal Opportunity Employer Minority/Female/Disabled/Veteran