General Managers oversee all customer service ground activities for day-to-day operations at our airports. While providing leadership and motivation to their team, General Managers are responsible for establishing and maintaining high standards of safety, security and customer service in accordance with Company policies and procedures.
In this role, General Managers analyze records of daily operations to maintain knowledge of activities. Confer and cooperate with upper management in formulating administrative/operational policies and procedures. Implement procedures for safe and on-time movement of aircraft through the station by obtaining optimum use of equipment, facilities and personnel. Ensure overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations.
Our General Managers are responsible for meeting all operational performance targets as well as monitoring and controlling the station operating budget. May recommend capital expenditures for acquisition of new equipment; may negotiate contracts with equipment and material suppliers and approve requisitions for equipment, materials and supplies within limits of facility budget. General Managers coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. Investigate causes of internal and external complaints relating to the facility. Participate on operational conference calls, station audits and prepares various reports.
In most locations, General Managers oversee operations with American Airlines/American Eagle flight schedules. Many locations have additional ground handling contracts in which our General Managers also oversee the ground operations for other carriers. In a few locations, our operations support only other contracted carriers.
In this role, strong organizational, negotiation, and decision-making skills are necessary as well as being able to effectively and efficiently manage competing priorities. Ability to think strategically and adapt to the changing needs of the business are critical.
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