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8 months ago
Delta Air Lines
Location: United States, North America
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
General Manager of Information Technology - SkyMiles Program will be responsible for leading the vision, strategy and management of IT solutions to support SkyMiles Program, Strategic Loyalty Partnerships, Delta Sky Club initiatives and SkyMiles Promotions.


- Be an IT champion and foster innovative thinking to develop the roadmap for next generation of SkyMiles products and develop framework for nimble delivery.
- Lead the team in the development and implementation of SkyMiles initiatives that will be leveraged across the enterprise.
- Mentor the team to drive the transformation and delivery of reliable, scalable and highly available Loyalty Domain APIs.
- Support business team innovation by bringing in Loyalty program best practices from transportation and hospitality industry.
- Support business partners through processes to develop, implement and support technology solutions to meet business objectives that align to strategic initiatives.
- Maintain a clear command of existing and emerging technologies, competitive capabilities, and vendor capabilities within the domain space to drive innovative solutions that continue to differentiate Delta.
- Deliver solutions in a fast paced environment while balancing reliability, high availability, scalability, security and performance.
- Ensure rigorous performance measurement/management procedures are in place to support agile/iterative development and quick-turnaround on project and product delivery.
- Lead through demonstration of Delta's core values as outlined in Rules of the Road.
- Communicate a compelling view of the organization's purpose and values in a way that helps others understand the importance and impact of their contributions; advocates for others.
- Work with team members to develop specific behaviors, technical/soft skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities.
- Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing.


- Bachelors in Technology discipline with 10 or more years of proven experience in managing critical systems, or any equivalent combination of experience, education, and/or training.
- The ideal candidate will possess the ability to be effective in a high stress environment with strong leadership skills and a track record of leading a team to achieve challenging objectives.
- Demonstrate extensive leadership experience in managing complex processes within cross functional teams.
- Deep understanding of the tools and technologies available and how to leverage them effectively to drive delivery. Such as API's and Agile.
- Strong customer service orientation.
- Ability to produce in ambiguous situations, with minimal direct guidance.
- Experience managing and executing multiple priorities in a timely manner.
- Must be comfortable and effective in driving change with all levels of leaders throughout the company.
- Excellent interpersonal, communication and relationship building skills required.
- Must be an open thinker with the ability to present new ideas and concepts. Take calculated risks and manage expectations of both customers and internal development teams.


- Airline and/or hospitality industry along with Loyalty experience is a plus.
- MBA/Master degree in Technology is a plus.

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