General Manager of Information Technology - RES Systems
Requisition #: 264635
Delta Air Lines require a General Manager of Information Technology - RES Systems who will be responsible for leading the strategy, direction, delivery and management of AXIS and other systems used by the Reservations business team. This role includes overseeing the day to day development of the RES user interface and workflow layers.
YOUR RESPONSIBILITIES IN THIS ROLE
- Manage the relationship with the Reservations business team to ensure close collaboration and communication on a daily basis - Ensure high quality application development with a clear focus on reliability, application stability, and performance - Work with other channel leaders to ensure Omni Channel design is implemented and maintained - Work with capabilities and common services teams to ensure API strategy is planned and executed consistently - Drive the AXIS application development team to perform flawless implementations - Implement agile and DevOps practices in the RES development teams - Drive research and testing for continuous improvement to the AXIS platform - Maintain focus on the day to day performance of the RES applications - Establish and maintain appropriate test strategies to deliver continuous application stability during all releases - Ensure that appropriate development resources are in place to deliver all business functionality required for all new and on-going capital and operating projects - Adequately fund and manage an on-shore and off-shore development portfolio - Partner with appropriate IT teams to deliver all funded project initiatives - Hammer defect resolution/implementations beyond industry leading levels
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
- 5+ years of technology experience as a developer or technical Project Manager - 2+ years of leadership or management experience, in a technology environment - 1+ year of process design or improvement experience - 4+ years of experience delivering complex information technology solutions, ability to interact with all levels of an organization - 2+ years managing technology in a call center environment - Extensive experience managing teams using Agile methodology is required - Master's degree preferred, Bachelor's degree or equivalent experience required - Ability to be effective in a high stress environment - Demonstrated extensive leadership experience in managing complex processes within cross functional teams - Demonstrated experience understanding coding and standard software development practices and concepts - Experience managing and executing multiple priorities in a timely manner - Exemplify a world class competitive mindset for implementing continuous improvement methodologies - Excellent leadership skills with experience leading teams and direct reports - Ability to influence and drive change at all levels of the organization - Must have excellent written and oral communication skills - Open thinker, willing to bring in new ideas and concepts to the team
- Strong conflict management skills and is always willing to make the difficult decisions in the best interests of the organization - Strong customer service orientation Delta Air Lines develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.