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about 1 month ago
PSA Airlines
Location: Charlotte, North Carolina
Job type: Contract/Locum
Contact: No Name
Category: Supervisors
JOB SUMMARY:
  • Act as liaison between management and flight attendants to communicate key information, answer questions and resolve operational issues.
  • Support goals and objectives of the Inflight Department
  • Conduct regular crew room visits in domicile to ensure effective communication with line FA's
  • Provide support with daily administration of domiciles
  • Conduct monthly quality assurance flight (onboard revenue flights) audits
  • Share on-call duty manager responsibilities to support 24/7 coverage
  • Monitor FA performance and attendance reliability, including FML usage
  • Monitor JRM/EXT 'refusals' and other unavailable absences
  • Monitor probationary FAs performance and mentor in an effort to develop good work habits
  • Conduct FA investigatory meetings and administer coaching/counseling, corrective action as necessary in accordance with CBA.
  •  Audit FA Manuals for Revisions and Bulletins to ensure compliance
  • Assist with OJI reporting
  • Provide oversight of department on time performance including periodic Right Start observations
  • Follow up with FA's after emergency landings and medical emergencies
  • Recognize flight attendant longevity and distribute service pins
  • Administer recognition "programs" i.e. attendance; above and beyond, passenger commendations; acceptance of JRM and extension assignments; birthdays
  • Assist with Inflight Recruiting
  • Line flying, as necessary, to protect the integrity of the schedule and to maintain qualification on all a/c type to which FAs are assigned
  • Perform additional functions which may be assigned from time to time by department management
 
JOB QUALIFICATIONS:
 
Minimum:
  • One year Flight Attendant Experience
  • Strong interpersonal skills resulting in professional and personal credibility
  • Excellent problem solving skills
  • Proficient in MS Office Systems
  • Demonstrate effective verbal and written communication skills
  • Highly motivated and flexible
  • Excellent organization and planning skills, including time management
  • Detail oriented
  • Professional appearance, positive attitude, team player
  • Excellent work history, including attendance reliability
  • Willing to work a flexible schedule including regular weekend and evening hours and frequent travel
 Preferred:
  • Two years Flight Attendant Experience
  • Two years supervisory or management experience
  • College degree or equivalent experience
 
BENEFITS:
 
PSA offers a comprehensive benefits package including medical, dental, 401(k) and flight benefits on all American Airlines flights.
 
To ensure a safe environment for all, we require a drug screening, fingerprinting, and criminal/verbal background checks.
 
PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

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