As an Infrastructure Team Lead, this role serves in an oversight role and interacts with the Engineering team. Working with multiple business units and teams inside American Airlines, this group is responsible routing on the Contact Center platform for multiple internal business units. Requires continuous interaction with vendors and various teams to ensure project work, enhancements, maintenance and troubleshooting are planned and coordinated to meet desired timelines.
RESPONSIBILITIES Tasks, functions, deliverables, etc.
Bachelor’s degree plus six years’ experience directly related to role responsibilities or an equivalent combination of education, training and experience.
Directly related education, training and experience includes:
Additional Locations: N/A
Job Level: 03/04
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Engineer, Manager, Cisco, Change Management, Engineering, Management, Technology