Delta Air Lines continually looks to new technologies in how to advance its customer experiences, and this role offers an excellent chance to join an IT team that has embraced; and is leading the way, in a new digital and API platform for their online systems. The role of the Business Analyst is to support and enable business change. The Business Analysts are responsible for eliciting requirements from business owners for projects and then performing the necessary analysis and documentation to ensure the changes are made. The role holder will work closely with business leads as well as technical teams such as development, test and architecture in the course of delivering the changes needed by the business.
YOUR RESPONSIBILITIES IN THIS ROLE
- Understand, document and prioritize high level business requirements - Ensure User Stories are defined accurately - Become and remain knowledgeable on key business processes and systems and how they operate/integrate - Provide expertise and advice to business unit owners, IT leaders, project teams, and other support teams - Identify gaps in the application functionality and work with the technical team to provide solutions - Provide efficient project processes and deliverables to shorten the project life cycle, where applicable - Works with application support and development team to fix software bugs and escalated issues - Lead resolution to issues with interfacing systems built on different technologies - Facilitate and Participate in regular project status reviews - Convert high-level User Requirements into executable, detailed User Stories to enable development - Visual Modelling (ie Wireframes, flow charts skills)
WHAT ARE WE LOOKING FOR?
- Experience of working as a Business Analyst, in an Ecommerce Environment - 5+ years of developing requirements/specifications - Able to demonstrate the ability to understand customer and business needs and requirements, and convert them into a compelling product vision and ability to create detailed, well-written documentation for a variety of audiences. - Excellent stakeholder management and influencing skills - Experienced in delivering consumer oriented features in a technologically enabled environment - Excellent problem solving, analytic, people, project management and communication skills - Business process re-engineering and optimization skills and experience - Proven experience across the full project lifecycle (from initiation through to realization) within both structured and agile project environments - Strong working knowledge of SQL - Ability to adapt and learn quickly in a changing environment
- Preferably come from a development background - Exposure to Java/Linux/Websphere is a plus - Have experience working on a major platform migration - Experience in data modelling, reporting and business intelligence is a plus - An entrepreneurial drive and track record of achieving stretch goals in a fast paced environment