The Cabin Appearance Lead Agent is responsible to management for the coordination of the overall cabin appearance cleaning operation by conducting agent observations and associated activities, scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Leads will administer local training programs, maintain supplies and inventory control logs as well as assist management in the completion of administrative duties.
The Lead Agent performs Cabin Appearance Agent work as required. Cabin Appearance Agents perform the cleaning and servicing of aircraft interiors. Cabin cleaning is done using specified cleaning chemicals, materials and equipment. The Cabin Appearance Agent is responsible for cleaning seatback pockets, seat cushions, tray tables, overhead bins, cabin cockpit, galley, and lavatories. May clean aircraft windshields when appropriate. The Agent is responsible for stocking supplies onboard the aircraft which include toilet paper, sanitary products, drinking cups, napkins, and condiments in galley areas and lavatories. Remove and dispose of trash from work areas. Keep ramp area and supply areas clean and free of debris. May provide guide man functions and connect/remove ground power start units. Use a specified check-list to ensure all work is completed. Complete all work assignments within specific time constraints. Communicate with supervisor to ensure timely reporting of any lost items found on aircraft left by a customer as well as any identifying any damaged items in the work area or aircraft cabin.
In this role, the Cabin Appearance Lead Agent must be able to work with minimal supervision be self-motivated and safety conscious. Good organizational and interpersonal skills are necessary. Must be comfortable organizing workgroups and comfortable handling multiple priorities in a fast-paced environment. The ability to demonstrate above-average qualities of leadership, initiative and judgment are essential. Must have attention to detail to accomplish cleaning of all areas of aircraft interior. Must be able to perform all duties under specified time constraints while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy.
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