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Manager, AO Employee Support – HNL Station


Hawaiian Airlines
Location: Honolulu, Hawaii
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
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Key Responsibilities:

* Provide counseling, discipline, support and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees

* Provide mangement support to internal customers and serve as the HNL ACS point of contact for employee and labor relations matters; manage hiring and terminations of front-line employees

* Responsible for receiving sick leave and FMLA calls from Airport Operations staff and documenting leave requests in assigned systems

* Partner with HR on initial intake of extended leave requests and follow up on return to work assignments and other complex leave situations

* Effectively administer personnel and employee relations programs in accordance with company policies and procedures while ensuring compliance with regulatory requirements including federal, state and provincial laws; manage employee egagement and recognition
programs
* Liaise with station management and HR, legal and other internal company divisions as necessary on employee matters and for the coordination of administrative functions

* Work closely with union representatives and ensure the successful resolution of systemic issues

* Conduct investigations and prepare written documentation to support recommended outcomes once an investigation is complete; present at disciplinary and contractual hearings

* Administer employee schedules, shift bidding, recruitment and payroll; manage attendance, injuries, and light duty process; report on trends

* Develop action plans as they relate to employee dependability
* Coordinate with T&D regulatory training requirements for AO employees
* Develops, plans for and completes analysis and projects as assigned
* Other duties as assigned

Requirements

Minimum Requirements:

* High School Diploma or equivalent education
* 3 years of management experience
* Experience in in general business management/administrative procedures.
* Able to successfully manage multiple projects
* Possess excellent interpersonal skills, verbal, non-verbal and written communication skills, and listening skills and be able to work professionally and productively with all levels of employees in various departments

* Possess and demonstrate core values such as mutual respect, personal integrity, and honesty

* Capable of recognizing and maintaining confidentiality of classified data
* Ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner

* Proficient in MS Office suite products (Word, Excel, Outlook, Powerpoint)

Preferred Qualifications:

* Bachelors’ degree
* Experience working with a unionized workforce and ability to work collectively with union representatives

* Proven track record managing employee attendance and performance issues

About Hawaiian Airlines

Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 yearsas reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler and Travel + Leisure have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.

Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China,
Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares),
and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s

LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’
online newsroom.

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
* Please view Equal Employment Opportunity Posters provided by OFCCP
here.
* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
CFR 60-1.35(c)

Apply On-line

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Key Responsibilities:

* Provide counseling, discipline, support and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees

* Provide mangement support to internal customers and serve as the HNL ACS point of contact for employee and labor relations matters; manage hiring and terminations of front-line employees

* Responsible for receiving sick leave and FMLA calls from Airport Operations staff and documenting leave requests in assigned systems

* Partner with HR on initial intake of extended leave requests and follow up on return to work assignments and other complex leave situations

* Effectively administer personnel and employee relations programs in accordance with company policies and procedures while ensuring compliance with regulatory requirements including federal, state and provincial laws; manage employee egagement and recognition
programs
* Liaise with station management and HR, legal and other internal company divisions as necessary on employee matters and for the coordination of administrative functions

* Work closely with union representatives and ensure the successful resolution of systemic issues

* Conduct investigations and prepare written documentation to support recommended outcomes once an investigation is complete; present at disciplinary and contractual hearings

* Administer employee schedules, shift bidding, recruitment and payroll; manage attendance, injuries, and light duty process; report on trends

* Develop action plans as they relate to employee dependability
* Coordinate with T&D regulatory training requirements for AO employees
* Develops, plans for and completes analysis and projects as assigned
* Other duties as assigned

Requirements

Minimum Requirements:

* High School Diploma or equivalent education
* 3 years of management experience
* Experience in in general business management/administrative procedures.
* Able to successfully manage multiple projects
* Possess excellent interpersonal skills, verbal, non-verbal and written communication skills, and listening skills and be able to work professionally and productively with all levels of employees in various departments

* Possess and demonstrate core values such as mutual respect, personal integrity, and honesty

* Capable of recognizing and maintaining confidentiality of classified data
* Ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner

* Proficient in MS Office suite products (Word, Excel, Outlook, Powerpoint)

Preferred Qualifications:

* Bachelors’ degree
* Experience working with a unionized workforce and ability to work collectively with union representatives

* Proven track record managing employee attendance and performance issues

About Hawaiian Airlines

Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 yearsas reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler and Travel + Leisure have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.

Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China,
Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares),
and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s

LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’
online newsroom.

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
* Please view Equal Employment Opportunity Posters provided by OFCCP
here.
* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
CFR 60-1.35(c)

Apply On-line

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