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12 days ago
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Manager, Catering Operations


Hawaiian Airlines
Location: Honolulu, Hawaii
Job type: Contract/Locum
Contact: No Name
Category: Assistants & Executives
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Description
  • Manages all aspects of daily HA catering operations and staff, including:
    • Managing daily catering activities of HNL hub catering kitchen as well as all other catering kitchens system-wide to ensure efficient, accurate, quality performance by our catering vendors,
    • Overseeing HA catering team including day-to-day operations staff and galley planning and loading staff, and
    • Ensuring program compliance for 24/7 catering operations activities related to safety, security, quality and timely delivery of products and equipment to the aircraft.
    • Overseeing and optimizing key vendor SLA strategy and ensure consistent and continuous monitoring of the program with regular reporting and communication to stakeholders
    • Managing pre-purchase meal program operations
  • Manage catering direct report staff scheduling and team performance and development
  • Provide support to day-to-day catering operations in conjunction with catering operations staff, including:
    • Flight schedules, aircraft swaps, menu changes, catering equipment requirements,
    • Supporting irregular operations and non-scheduled operations/IRROPs and communicate with impacted kitchens on changes,
    • Facilitating participation by ops staff in regular interdepartmental operations meetings (safety, security, FEC, etc.),
    • Managing participation in daily ops calls and work with operations team to coordinate catering operations with the broader ops group, and
    • Assisting new station location startups with training in loading and equipment needs.
  • Create, produce and maintain all operations reports to communicate departmental performance
  • Manage kitchen communications processes including creation and distribution of catering alerts
  • Support and collaborate in process development, process improvement and continuous communication with other areas of the catering and product development departments, including supply chain, IFE, service, cabin sales and interiors
  • Coordinate operations of third party providers for snack cart and IFE cart with catering kitchen and total operation
  • Audit for kitchen compliance in all aspects of operational procedures
  • Monitors all aspects of Catering Security Operations including audit reports, procedural changes & investigation of incidents
  • Develop & maintain communication documents relative to HA fleet, projected monthly flight schedules, kitchen contacts & Catering Operations Manual
  • Facilitate improvements in overall IRROPs procedures
Requirements
  • College degree or equivalent experience
  • At least 3 years’ airline operations and/or catering experience
  • Demonstrated experience in managing operations teams
  • Demonstrated ability to provide strong leadership and collaboration across cross-functional teams
  • Positive attitude and demonstrated tenacity; exceptional professionalism
  • AOA badge qualification
  • Demonstrated ability to multi-task and manage tight deadlines
  • Proficiency in MS Office, especially Excel
  • Strong communication skills
  • Travel required
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Description
  • Manages all aspects of daily HA catering operations and staff, including:
    • Managing daily catering activities of HNL hub catering kitchen as well as all other catering kitchens system-wide to ensure efficient, accurate, quality performance by our catering vendors,
    • Overseeing HA catering team including day-to-day operations staff and galley planning and loading staff, and
    • Ensuring program compliance for 24/7 catering operations activities related to safety, security, quality and timely delivery of products and equipment to the aircraft.
    • Overseeing and optimizing key vendor SLA strategy and ensure consistent and continuous monitoring of the program with regular reporting and communication to stakeholders
    • Managing pre-purchase meal program operations
  • Manage catering direct report staff scheduling and team performance and development
  • Provide support to day-to-day catering operations in conjunction with catering operations staff, including:
    • Flight schedules, aircraft swaps, menu changes, catering equipment requirements,
    • Supporting irregular operations and non-scheduled operations/IRROPs and communicate with impacted kitchens on changes,
    • Facilitating participation by ops staff in regular interdepartmental operations meetings (safety, security, FEC, etc.),
    • Managing participation in daily ops calls and work with operations team to coordinate catering operations with the broader ops group, and
    • Assisting new station location startups with training in loading and equipment needs.
  • Create, produce and maintain all operations reports to communicate departmental performance
  • Manage kitchen communications processes including creation and distribution of catering alerts
  • Support and collaborate in process development, process improvement and continuous communication with other areas of the catering and product development departments, including supply chain, IFE, service, cabin sales and interiors
  • Coordinate operations of third party providers for snack cart and IFE cart with catering kitchen and total operation
  • Audit for kitchen compliance in all aspects of operational procedures
  • Monitors all aspects of Catering Security Operations including audit reports, procedural changes & investigation of incidents
  • Develop & maintain communication documents relative to HA fleet, projected monthly flight schedules, kitchen contacts & Catering Operations Manual
  • Facilitate improvements in overall IRROPs procedures
Requirements
  • College degree or equivalent experience
  • At least 3 years’ airline operations and/or catering experience
  • Demonstrated experience in managing operations teams
  • Demonstrated ability to provide strong leadership and collaboration across cross-functional teams
  • Positive attitude and demonstrated tenacity; exceptional professionalism
  • AOA badge qualification
  • Demonstrated ability to multi-task and manage tight deadlines
  • Proficiency in MS Office, especially Excel
  • Strong communication skills
  • Travel required
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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