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Manager, IT – Revenue Management


Hawaiian Airlines
Location: Honolulu, Hawaii
Job type: Permanent
Sector: Finance & Accountancy
Category: Senior Manager
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Position Overview

The Manager, IT will lead/direct employees in all matters concerning IT in the assigned business function. The manager will advise the business on IT solutions that will best help them grow and perform more efficiently. The manager will work from beginning
to end, outlining the most effective resources and oversee projects through design, development to completion.

Key Responsibilities

* Lead team to engage with business partners in the research, evaluation, integration, and implementation of new business initiatives including the review of proposals and contracts

* Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures

* Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities

* Completes projects by coordinating resources and timetables with user departments and data center

* Maintains quality service by establishing and enforcing organization standards

* Oversee all phases of project from conception to completion
* Manage team of consultants, programmers, developers, and analysts
* Ensure project is completed within budget and on time
* Follow PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure

* Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting Hawaiian Airline’s assets

* Ensure operations functions at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition

* Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work

* Manage team on facilitating investigation of production outages/problems and the subsequent restoration of service; ensure determination of root cause with plans for remediation

* Provide effective leadership, motivation and mentoring to develop team members on managing 3rd party vendor hosted solutions, various phases of the software development life cycle, oversight of resources located locally and remotely, and adherence to Hawaiian
Airlines’ standards for security, platform and performance. Conduct performance reviews, coaching, identifying training and development requirements and plans

* Other duties as assigned

Requirements

Minimum Requirements

* Bachelor’s degree, or equivalent combination of experience and education
* 5 years of professional technical experience in systems implementation
* 3 years of professional experience in the management of operational critical, complex systems supported by large and diverse technical staff including integration of legacy technologies, multi-platform hardware and software, and networking telecommunications
and security
* 2 years professional experience managing local and remote vendor resources including overall vendor management

* 2 years working knowledge of SOX and PCI compliance
* Proven ability to multi-task and effectively manage multiple projects, competing priorities and adeptly re-prioritize based on changing needs

* Proven track record collaborating effectively with partner teams and customers, translating requirements into a product vision and roadmap

* Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments

* Must ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner

* Computer skills required (Word, Excel, Outlook, PowerPoint)
* Flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations)

Preferred Qualifications

* Graduate degree or relevant certifications and professional training programs (ex., MTSC, PMP)

* Strong understanding of software development processes/methodologies and testing best practices

* Strong project management and people management skills
* Airline domain experience
* General DBA and SQL skills

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 yearsas reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler and Travel + Leisure have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China,
Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares),
and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s

LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’
online newsroom.

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
* Please view Equal Employment Opportunity Posters provided by OFCCP
here.
* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
CFR 60-1.35(c)

Apply On-line

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Position Overview

The Manager, IT will lead/direct employees in all matters concerning IT in the assigned business function. The manager will advise the business on IT solutions that will best help them grow and perform more efficiently. The manager will work from beginning
to end, outlining the most effective resources and oversee projects through design, development to completion.

Key Responsibilities

* Lead team to engage with business partners in the research, evaluation, integration, and implementation of new business initiatives including the review of proposals and contracts

* Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures

* Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities

* Completes projects by coordinating resources and timetables with user departments and data center

* Maintains quality service by establishing and enforcing organization standards

* Oversee all phases of project from conception to completion
* Manage team of consultants, programmers, developers, and analysts
* Ensure project is completed within budget and on time
* Follow PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure

* Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting Hawaiian Airline’s assets

* Ensure operations functions at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition

* Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work

* Manage team on facilitating investigation of production outages/problems and the subsequent restoration of service; ensure determination of root cause with plans for remediation

* Provide effective leadership, motivation and mentoring to develop team members on managing 3rd party vendor hosted solutions, various phases of the software development life cycle, oversight of resources located locally and remotely, and adherence to Hawaiian
Airlines’ standards for security, platform and performance. Conduct performance reviews, coaching, identifying training and development requirements and plans

* Other duties as assigned

Requirements

Minimum Requirements

* Bachelor’s degree, or equivalent combination of experience and education
* 5 years of professional technical experience in systems implementation
* 3 years of professional experience in the management of operational critical, complex systems supported by large and diverse technical staff including integration of legacy technologies, multi-platform hardware and software, and networking telecommunications
and security
* 2 years professional experience managing local and remote vendor resources including overall vendor management

* 2 years working knowledge of SOX and PCI compliance
* Proven ability to multi-task and effectively manage multiple projects, competing priorities and adeptly re-prioritize based on changing needs

* Proven track record collaborating effectively with partner teams and customers, translating requirements into a product vision and roadmap

* Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments

* Must ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner

* Computer skills required (Word, Excel, Outlook, PowerPoint)
* Flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations)

Preferred Qualifications

* Graduate degree or relevant certifications and professional training programs (ex., MTSC, PMP)

* Strong understanding of software development processes/methodologies and testing best practices

* Strong project management and people management skills
* Airline domain experience
* General DBA and SQL skills

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 yearsas reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler and Travel + Leisure have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China,
Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares),
and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s

LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’
online newsroom.

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
* Please view Equal Employment Opportunity Posters provided by OFCCP
here.
* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
CFR 60-1.35(c)

Apply On-line

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