The Manager on Duty (MOD) is responsible for the safe, timely, efficient, and courteous management of the System Operations Center (SOC). This includes a fast, easy, and humanistic approach for the on-time departure of each and every JetBlue flight. The Manager is accountable for the performance of the System Operations Center team, the Customers’ and Crewmembers’ positive experience, and the professional image of the department. The Manager coordinates across departments to solve operational problems with an emphasis on staying ahead of the airline schedule, anticipating and planning for disruptions and other duties as assigned by the Duty Director, System Operations.
Manage the operational resources of the airline to ensure maximum operational performance as measured by the Department of Transportation (DOT) and Customer Experience Metrics.
Assess, execute and communicate operational decisions while ensuring safety, the quality of the “JetBlue Customer experience”, and good economics during decision making.
Create, communicate and execute Customer and Operational recovery plans during System Disruptions caused by weather, Air Traffic Control (ATC), maintenance or security disruptions.
Coordinate cross-departmentally during the daily operation to optimize the system. Special project involvement as directed.
Take a significant role in the development of System Operations Crewmembers to support the engagement, growth, goal achievement.
Other duties as assigned
Minimum Experience and Qualifications:
High School Diploma or General Education Development (GED) Diploma
Five (5)years airline experience
Three (3) years JetBlue Dispatcher, Air Traffic System Controller (ATSC), System Controller and/or three (3) years in an operational leadership role within JetBlue (Manager level or higher)
Available for occasional overnight travel (20%)
Able to pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Bachelor’s degree in aviation or a related field.
Valid FAA Aircraft Dispatch, A&P, Air Traffic Control Tower Operator or Pilot certificate
Ten (10) years airline experience
Project management experience
Application knowledge in: Sabre Flight Control Suite/Flight Management Suite, GE Ops Solver
Proficient in Microsoft Office suite
Able to think creatively and to work under pressure in a team environment
Ability to handle highly complex decision-making through the establishment and review of broad/department/business objectives
Excellent verbal and written communication skills as well as strong analytical abilities
Strong leadership skills and interpersonal skills
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Computer and other office equipment
A flexible work schedule is required to cover the operation 24 hours per day, 7 days per week
Shift work is required
Crewmembers work a combination of 12 hour, 10 hour shifts to support the operations with staggered days off
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.