The Manager Training Scheduling oversees the scheduling of learners and resources for JetBlue University training using a customer-focused approach. The Manager will partner closely with the training records and JBU administration teams, as well as JetBlue University colleges to ensure all scheduling needs are met.
Manages the construction of the training schedule to ensure all learners are assigned to the appropriate learning events while making the most efficient use of available resources.
Oversees day-to-day schedule management including room, device, instructor, and learner changes.
Collaborates with the respective training manager on future resource requirements and training capacity.
Collaborates with training records team to ensure that learners are scheduled according to position / qualification requirements.
Oversees documentation of training scheduling processes and ensures that these processes are executed consistently.
Drives the evolution of the scheduling process using technology resources and process design.
Supports the delivery of an exceptional learner experience.
Leads team of training schedulers including selection, performance management, and mentoring
Other duties as assigned.
Minimum Experience and Qualifications
High School Diploma or General Education Degree (GED)
Five (5) years logistical or planning or related
Demonstrated ability to effectively collaborate and consult with internal customers and colleagues to drive business results.
Demonstrated ability to creatively solve complex problems and make sound decisions under significant time constraints.
Solid knowledge of Scheduling Systems
Knowledge of PowerPoint, Excel and SharePoint.
Must pass a ten (10) year background check and pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Preferred Experience and Qualifications
Five (5) years’ training scheduling experience
Regulatory or airline experience
Experience utilizing commercial electronic scheduling software (especially MINT Training Management System or similar)
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Computer and other office equipment
Normal Office Environment
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.