24 days ago
Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.
Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.
Responds to customer�s inquiries or complaints regarding company�s products or services.
Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services. May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepares reports. Position requires a thorough knowledge of company policies, procedures, products and services.
This is a rotating shift. On Thursdays and Fridays, this position is a Driver for the company.
High school diploma or equivalent with 0-1 years of related experience. Post high school coursework or professional certification preferred.