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17 days ago
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Passenger Planning Coordinator


Frontier Airlines Inc
Location: Denver, Colorado
Job type: Contract/Locum
Contact: No Name
Category: Coordinator Jobs
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Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 60 destinations in the United States, Dominican Republic, and Mexico on more than 270 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

The Passenger Planning Coordinator (PPC) works actively with stations across the network in preplanning efficient customer movement, minimizing inconvenience due to misconnections and management of extended delays and/or cancellations.  In direct communication with airport operations personnel, the PPC will insure that customers are properly accommodated during irregular and off-scheduled operations.  The PPC will be in constant communication with the System Customer Service Manager throughout the day regarding any operational issues and situations that arise across the network.

  • In coordination with airport operations and station personnel:
    • Pre-plan and coordinate accommodations for misconnecting customers.
    • Insure proper compensation for passengers impacted by extended delays and/or cancellations.
    • Secure accommodation options for passengers inconvenience by controllable delays or cancellations, incl. the assigning other airline protection as necessary.
    • Insure oversold flight and denied boarding procedures are administered correctly, including passenger protection and compensation.
  • Monitor all on-going station processes (check-in and boarding process), assessing potential departure delays.
  • Trigger notification of passengers of known extended delays and cancellations (via company software systems).
  • Monitor flight progress, updating flight information as necessary.
  • Communicate operationally pertinent information to station personnel.
  • Alert SOC and System Customer Service Mgrs of potential/on-going issues in stations.
Requirements

Qualifications:

  • Proven background in understanding airport operations functions, including utilizing current reservation system
  • Previous airline and airport operations experience preferred
  • High school diploma or GED preferred

Knowledge, Skills and Abilities:

  • Strong communication skills - ability to effectively and concisely communicate with station personnel
  • Strong decision making skills - ability to plan, implement and manage situations
  • Multitasking - ability to handle multiple high-stress tasks simultaneously
  • Previous airline and airport operations experience preferred
  • High school diploma or GED preferred

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 60 destinations in the United States, Dominican Republic, and Mexico on more than 270 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

The Passenger Planning Coordinator (PPC) works actively with stations across the network in preplanning efficient customer movement, minimizing inconvenience due to misconnections and management of extended delays and/or cancellations.  In direct communication with airport operations personnel, the PPC will insure that customers are properly accommodated during irregular and off-scheduled operations.  The PPC will be in constant communication with the System Customer Service Manager throughout the day regarding any operational issues and situations that arise across the network.

  • In coordination with airport operations and station personnel:
    • Pre-plan and coordinate accommodations for misconnecting customers.
    • Insure proper compensation for passengers impacted by extended delays and/or cancellations.
    • Secure accommodation options for passengers inconvenience by controllable delays or cancellations, incl. the assigning other airline protection as necessary.
    • Insure oversold flight and denied boarding procedures are administered correctly, including passenger protection and compensation.
  • Monitor all on-going station processes (check-in and boarding process), assessing potential departure delays.
  • Trigger notification of passengers of known extended delays and cancellations (via company software systems).
  • Monitor flight progress, updating flight information as necessary.
  • Communicate operationally pertinent information to station personnel.
  • Alert SOC and System Customer Service Mgrs of potential/on-going issues in stations.
Requirements

Qualifications:

  • Proven background in understanding airport operations functions, including utilizing current reservation system
  • Previous airline and airport operations experience preferred
  • High school diploma or GED preferred

Knowledge, Skills and Abilities:

  • Strong communication skills - ability to effectively and concisely communicate with station personnel
  • Strong decision making skills - ability to plan, implement and manage situations
  • Multitasking - ability to handle multiple high-stress tasks simultaneously
  • Previous airline and airport operations experience preferred
  • High school diploma or GED preferred
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