Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with Envoy and American Airlines. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-by, luggage, cabin availability and in-flight supplies. Determine flight close-out time, prepare, complete, and check various flight forms for accuracy.