Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies. Determine flight close-out time, prepare, complete, and check various flight forms for accuracy.
In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise. The agent is required to check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning. The agent is also required to meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs. It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.
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