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14 days ago
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Payroll Service Center Specialist


American Airlines
Location: Phoenix, Arizona
Job type: Contract/Locum
Contact: No Name
Category: Office
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Job Description

The position has the overall responsibility to handle employee payroll questions via phone, chat, email, etc.  Explain and interpret complex payroll information to employees at all levels of the organization.  Use of analytical skills to identify and address potential issues.  Assist in specialized processing and assigned projects, requiring more detailed knowledge of payroll procedures.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Review audit reports for processing errors and request corrections as necessary
  • Research employee questions and provide resolution, as dictated by company policy
  • Organize and maintain records to enable special processing that reduces the occurrences of incorrect payroll payments
  • Assist in special projects and testing of new processing systems
  • Provide training as needed
  • Communicate all discrepancies to payroll supervisor
  • Other duties as required

Job Qualifications

Seven or more years of business experience preferred

Five or more years of working in a high volume, multi-state payroll department preferred

Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations preferred

Familiarity with expense reporting and garnishment processing

Above average customer service, communication, and organizational skills

Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision

Ability to work as a team player in a high stress environment

Experience with Microsoft Word, Excel, and Access

Business education, technical training, some college, and CPP preferred

Job Description

The position has the overall responsibility to handle employee payroll questions via phone, chat, email, etc.  Explain and interpret complex payroll information to employees at all levels of the organization.  Use of analytical skills to identify and address potential issues.  Assist in specialized processing and assigned projects, requiring more detailed knowledge of payroll procedures.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Review audit reports for processing errors and request corrections as necessary
  • Research employee questions and provide resolution, as dictated by company policy
  • Organize and maintain records to enable special processing that reduces the occurrences of incorrect payroll payments
  • Assist in special projects and testing of new processing systems
  • Provide training as needed
  • Communicate all discrepancies to payroll supervisor
  • Other duties as required

Job Qualifications

Seven or more years of business experience preferred

Five or more years of working in a high volume, multi-state payroll department preferred

Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations preferred

Familiarity with expense reporting and garnishment processing

Above average customer service, communication, and organizational skills

Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision

Ability to work as a team player in a high stress environment

Experience with Microsoft Word, Excel, and Access

Business education, technical training, some college, and CPP preferred


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