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about 1 year ago
American Airlines
Location: Phoenix, Arizona
Job type: Contract/Locum
Contact: No Name
Category: Office

Job Description

Responsible for assisting station management with various administrative duties in the airport such as employee communication, customer relation correspondence, event planning as well as other general administrative duties.



  • Acts as a liaison between station management and internal/external customers
  • Writes communication briefings, bulletins and newsletters to ensure agents are informed of policy and procedure changes as well as station and company news
  • Ensures bulletin boards are updated on a regular basis with timely information
  • Conducts briefing sessions and responds to questions and concerns voiced by agents during these sessions. Researches issues not answered during the session and responds in a timely fashion
  • Responds to customer complaints and employee inquiries
  • Maintains accuracy of airport ground manuals in accordance with company standards to ensure compliance with all federal, state, and local regulations affecting operations (including safety, OSHA, FAA, and DOT)
  • Performs other related duties or responsibilities as required or requested
  • Creates a customer-focused department

Job Qualifications

  • High school degree plus a minimum of two years work experience, preferably with some college education
  • Experience within an airline Reservation / Customer Service department or equivalent in a related service industry
  • Working knowledge of Word, Excel and Outlook is required
  • Ability to use Power Point and SAP is preferred
  • Exceptional organizational and prioritization skills
  • Excellent verbal and written communication skills, with ability to effectively communicate with employees at all levels within the organization
  • Must be able to read, write, fluently speak and understand the English language
  • Must be able to work independently with a minimal amount of direct supervision and able to perform effectively in a team environment
  • Demonstrated ability to manage multiple, concurrent responsibilities
  • Ability to work a varied schedule, including nights, weekends and holidays Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • The operation is 24/7/365. The shift awarded could require working nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
  • May be required to work voluntary and/or involuntary overtime as needed

Additional Locations: None
Requisition ID: 2092 


Nearest Major Market: Phoenix 
Job Segment: ERP, SAP, Technology, Customer Service

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