Position Title: Product Manager, IT Digital and Customer Products – Inflight and Baggage Services
The Product Manager, IT Digital and Customer Products – Inflight and Baggage Services reports to the Manager IT Digital and Customer Products and will be responsible for helping to define the overall product strategy and growing JetBlue’s Inflight and Baggage Service customer and Crewmember facing technologies.
The Product Manager will serve as an internal subject matter expert on all Inflight and Baggage Services products and industry trends while ensuring that the Company operates as effectively and efficiently as possible. The Product Manager will engage with Crewmembers and Customers to ensure all needs are being met and/or addresses in future enhancements of the products. The Product Manager will define product feature sets, lay out the roadmap of all products and manage the internal operational matrix partnerships. Furthermore they will collaborate with a team of Project Managers and Business Analysts to ideate, deliver the Product roadmap.
The Product Manager is a key member of the IT Digital and Customer team and enjoys interacting with people at different levels within and outside of the organization. The Product Manager should have an understanding of the technology ecosystem that their product(s) sit within and is passionate about delivering products that optimize and enhance the end-to-end JetBlue travel experience. The Product Manager for Inflight and Baggage Services is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail oriented projects, can manage changing priorities and perform well under stress and time constraints, and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Fun, and Passion.
Serve as a liaison between Internal and External matrix partners to determine prioritization of items, lead business requirements development, review current/approaching releases, and ensure compliance with IT standards and procedures
Work and collaborate closely with technology business partners and Product Engineering to discover and understand the solution, define the vision and scope and a release model that best supports the product and business needs
Develop a rolling eighteen month roadmap in collaboration with matrix partners to ensure that prioritized capabilities are being delivered in a consistent and timely manner
Manage the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
Identify Product Quality metrics that are met and/or exceeded by continuous improvement to ensure minimum disruption of business functions
Participate in the Acceptance Testing and Quality control to ensure end products meet the business vision
Act as a team lead for day to day functions, activities within the product area and be the first point of escalation for project and product related risks, issues across all environments
Partner with other IT Product Managers to ensure alignment and best practices across the organization
Research, prototype and recommend emerging technologies integration into JetBlue’s core business functions
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience years of professional experience in product management, project management or similar discipline managing IT projects and products
Two (2) years of experience managing project delivery and supporting products for business customers
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge & experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
Preferred Experience and Qualifications
Manages cross-functional, medium-large-scale projects with internal teams and external business partners
Work with cross-digital platforms
Demonstrates a strong knowledge of technology trends; digital trends, industry background
Basic understanding digital commerce and project and product delivery
Knowledge of budget creation and management
Knowledge of the airline industry
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Computer and other office equipment
Normal Office Environment
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.