2 months ago
SkyMiles is Delta Air Lines' loyalty program, with more than 95 million members. The program is an industry trail-blazer and we are a high-powered, high-growth team on an accelerated journey to innovate. Our goal is to bring to life innovative concepts, benefits and experiences to fulfill the needs of Delta's best customers.
We have a highly-talented team in place, and are looking for only the best innovators and thinkers to develop and execute new ideas and concepts.
In the Project Manager - SkyMiles Co-Brand Card Strategy role, we seek a talent who:
Will drive big wins at a fast pace
Is an amazing thought leader and strategic thinker
Is passionate about delivering an exceptional customer experience
Is proficient at developing deep, productive relationships both inside and outside of organizations
Project Manager responsibilities:
The SkyMiles Co-Brand team is looking for a Project Manager who can accelerate the growth of the credit card portfolio. You will help develop a long term strategy to drive revenue and margin growth, while also increasing Card Member satisfaction and engagement. You will also:
Gain a deep understanding of the credit card industry, the key players, and shifting landscape in how customers use card products
Develop strong relationships with external and internal partners to drive towards a common goal
Present and recommend strategies and execution plans for SkyMiles leadership on an ongoing basis
Create and constantly improve the financial and forecasting models for the portfolio's P/L
Drive continuous improvement for the team's analytical and reporting capabilities
Additional career benefits of being part of this team:
The Co-Brand Card Strategy team resides within the Customer Engagement & Loyalty (CE&L) division. By being part of the CE&L team, team members get in-depth visibility into five different businesses: the SkyMiles Program, SkyMiles Partnerships, Airline Partnerships, Delta Sky Club, and Customer Insights & Analytics.
This position is located in the Atlanta headquarters and requires infrequent travel.
Undergraduate degree in Business, Economics, or related field and 3+ years of work experience in a similar capacity required.
MBA or Master's degree in Marketing, Finance, or related field strongly preferred.
Strong consumer banking experience preferred. Experience in loyalty programs and partnership marketing a plus.
Outstanding quantitative and communication skills, with experience articulating complex quantitative and strategic initiatives to leadership teams.
Must be skilled in Excel and PowerPoint. Experience with SAS and Hyperion/Brio preferred.
Must be a self-starter with high degree of intellectual curiosity.
Must be able to work independently with minimal oversight, while also excelling in a team environment.