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3 months ago
JetBlue
Location: Long Island, New York
Job type: Permanent
Sector: IT & Communications
Category: Office
Position Title: Project Manager, Mobile

Position Summary

The Project Manager, Mobile plans, coordinates and manages a portfolio of projects for JetBlue’s suite of mobile products, including our native apps and mobile web site. The Mobile Project Manager interfaces with Product Managers, Business Analysts, Developers, QA and external partners to actively lead all aspects of a mobile project from start to finish. Core responsibilities include project planning, schedule management, status reporting, actuals tracking, roll out and formalized project closure.

Essential Responsibilities

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Define project high level scope, establish stakeholders, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks

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Collaborate with Product Managers, Developers, Architects, Designers, subject matter experts and other IT members to confirm the technical vision and analyze tradeoffs between usability and performance needs

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Collect technical documentation, deployment plan, production support plan

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Interface between IT and business units and/or business partners

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Provide project status updates to key stakeholders

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Assist with creation of and track cost associated with business cases

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Proactively communicate and collaborate with internal/external customers to analyze information needs and functional requirements and deliver functional requirements and Use Case documentation in partnership with Product Manager and Business Analyst

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Manage changes, risks, scope, cost, quality, communications, time, and procurement

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Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts

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Conducts IT Manager role when IT Manager is not available and/or upon direction of the IT Manager conducts business in their absences

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Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements

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Other duties as assigned

Minimum Experience and Qualifications

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Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects

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Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)

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Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio

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Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)

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Knowledge of IT disciplines and interdependencies

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Knowledge of budget processes

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Knowledge & experience of project cost tracking

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Available for occasional overnight travel (15%)

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Must pass a ten (10) year background check and pre-employment drug test

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Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

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Master’s Degree

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Knowledge of mobile industry landscape and experience managing mobile and/or digital consumer-facing products

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Project Management Professional (PMP) certification by Project Management Institute (PMI)

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Experience managing project budgets greater than $250K with several team members

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Strong interpersonal, leadership and managerial skills including the ability to motivate others

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Ability to work effectively with all levels and in diverse environments

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Ability to manage risk

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Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).

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Ability to work in a high-pressure environment

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Ability to rapidly resolve issues and recognize when escalation is necessary

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Strong business partner management, negotiation and resolution skills Excellent problem solving and structured thinking skills

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Flexibility, agility and change management skills

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Excellent customer service and an understanding of how IT is ultimately delivered to the Customer

Crewmember Expectations:

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Regular attendance and punctuality

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Potential need to work flexible hours and be available to respond on short-notice

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Well-groomed and able to maintain a professional appearance

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When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

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Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

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Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

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Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

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Computer and other office equipment

Work Environment:

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Normal Work Environment

Physical Effort:

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Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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