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10 months ago
Great Lakes Airlines
Location: Denver, Colorado
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
Job Description

Department:                           Customer Service

Accountable to:                  Ramp Manager       

 

Position Summary:              Implements daily operation of station activity and provides safe and efficient operation of ramp. Ensures all FAA/DOT and company procedures are followed at all times.

 

Areas of Accountability/Essential Functions:

  • Performs all duties in accordance with company policies and procedures, including the Standard Operation Manual (SOM)
  • Complies with all applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) policies and regulations
  • Represents Great Lakes Airlines in a professional manner at all times; reports to work in Company-approved uniform
  • Interacts professionally with passengers, coworkers, and the public
  • Communicates pertinent information to passengers, supervisors, managers, and outstations with a need-to-know in a timely manner
  • Follows direction given by Company Management and Supervisors; assists in all areas as assigned
  • Communicates professionally with others in the department using Company-owned radio equipment
  • Assists unaccompanied minors as required
  • Assist passengers with special needs; including, but not limited to, pushing wheelchairs
  • Handles passenger baggage, including, but not limited to: transfers to aircraft, loading/un-loading aircraft, locating/reporting lost baggage
  • Handles Cargo and Company mail (COMAT), including, but not limited to:  transfers to aircraft, loading/un-loading aircraft
  • Performs assigned job duties in a safe and efficient manner
  • Ensures safety of passengers walking on the ramp to/from aircraft
  • Operates ground equipment including, but not limited to: tugs, golf carts, passenger transportation van/bus, and other Company-owned ramp vehicles
  • Responds to passenger questions/complaints as necessary
  • Performs de-icing functions (as assigned) during applicable weather conditions
  • Performs Ground Security Coordinator (GSC) duties (as assigned)

 

Qualifications/Requirements:

Knowledge/Skill/Ability:

  • Ability to work under pressure and meet deadlines
  • Ability to handle and resolve conflict and problems as they arise
  • Ability to work independently and as a team
  • Ability to communicate in a professional manner
  • Ability to complete all job functions and assignments with little or no direct supervision
  • Ability to clearly hear and communicate using radios (may require wearing an earpiece)

 

Education/Training/Experience:

  • High School Diploma or equivalent required
  • Must be able to speak, read, write, and understand English
  • Valid Drivers License required
  • Previous Airline experience a plus

 

Working Conditions/Physical Requirements:

  • Working indoors and outdoors in all types of weather
  • Moderate to high noise levels; may require use of hearing protection equipment
  • Frequent Lifting of baggage weighing up to 100lbs with or without assistance
  • Standing for up to 4 hours at a time
  • Frequent bending, reaching, climbing stairs, kneeling/crouching, twisting, walking, pushing, and pulling; holding open doors weighing up to 75lbs
  • Frequent writing and reading
  • Occasional pushing of people in a wheelchair weighing up to 200lbs with or without assistance
  • May require working at heights (for assigned de-icing duties); may be exposed to chemicals

 

Other Requirements:

  • At least 18 years of age
  • Legally authorized to work in the U.S.
  • Occasional travel may be required
  • May be required to work nights, holidays, and weekends; any shift/schedule as assigned
  • Occasional contact with/handling of animals
  • Occasional contact with/handling of passenger weapons checked as baggage approved by TSA
Job Location
Denver, Colorado, United States
Position Type
Full-Time/Regular

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