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11 months ago
Horizon Air
Location: Pullman, Washington
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs


The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft in the air. Then going back inside to help customers with a smile.

This role is perfect for someone who can work flexible hours. Perhaps you have your own business and can schedule around your hours. Or you are new to the workforce or starting a second career. If you?ve worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It?s hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills imperative.


  • Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing from 30 feet in the air.

  • Providing frontline customer service to our passengers

  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Other duties as assigned.


  • This part time position is 20 hours per week. Split Shifts.

  • This position will be full-time for the first 3-4 weeks of training.


  • Travel to Portland for 1 week of ground training.

  • Travel to Seattle several weeks later for 10 consecutive days (Mon - following Wed) of customer service training.

  • This is shift work based on bid seniority. After training, hours will fluctuate depending on the needs of the station with first shift as early as 4am and working as late as 1am. If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift.

  • We are looking for candidates who are flexible and able to work early mornings, afternoons, late evenings, weekends and holidays.

  • Flight benefits for you, spouse, children and parents are included as well as a full suite of benefits for qualified individuals.


  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required

  • Bilingual strongly preferred (Spanish/English)

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency required

  • Excellent written and verbal communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Strong organizational skills

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Strong ability to listen and respond effectively to repetitive questions

  • Regular and predictable attendance required

  • If selected, ability to attend 9 day training in Seattle, WA and Portland, OR required

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