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Ramp / Customer Service Agent


Horizon Air
Location: Kalispell, Montana
Job type: Part Time
Sector: Airport
Category: Customer Service Jobs
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Job Title: Ramp / Customer Service Agent

Job ID: 31257

Location: Kalispell, MT

Full/Part Time: Part-Time

Regular/Temporary: Regular

PAY

The starting hourly wage for this position is $11.43 + medical and flight benfits!

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, As the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout Alaska, California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).
.

POSITION INFORMATION

The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft. in the air. Then going back inside to help customers with a smile.

This role is perfect for someone who can work flexible hours. Perhaps you have your own business that you can schedule around your hours. Or you are new to the workforce or starting a second career. If you've worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It's hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills required.

KEY RESPONSIBILITIES

*

Provide frontline customer service to our passengers

*

Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

*

Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing

*

Select locations may perform reservations functions

*

Other duties as assigned

HOURS
This is a part-time position with 15+ scheduled hours per week. Candidates must be available to work a flexible schedule 3am - 2am. Including early mornings, late afternoons, evenings, weekends and holidays.

TRAINING

*

Successful candidates must be available for 1 week training in Portland followed by several weeks of on-the-job training in Kalispell

*

There will be 9 days of Customer Service Agent (ICSA) training, in Seattle, scheduled at a later date
(All training is a full time commitment)

QUALIFICATIONS

*

High school diploma or equivalent required

*

Minimum age of 18

*

Must be authorized to work in the U.S.

*

Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required

*

Bilingual strongly preferred (Spanish/English)

*

Friendly, knowledgeable and polite in all situations

*

Keyboard proficiency required

*

Excellent oral communication skills

*

Strong diplomacy and teamwork skills

*

Strong problem solving skills

*

Ability to consistently lift 50 pounds required

*

Ability to juggle multiple tasks in a fast-paced and at times stressful environment

*

Ability to perform basic mathematics required

*

Ability to work flexible schedules to include weekends and holidays required

*

Strong ability to listen and respond effectively to repetitive questions

*

Regular and predictable attendance required

*

If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required

THE LOCATION

The location for this position is in Kalispell, Montana

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.

POSTING INFORMATION

Please apply on or before: November 5, 2017

A few helpful tips when applying -

Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

Gather your paperwork, including your work history, resume etc. - before you apply to the position.

If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.
Job Title: Ramp / Customer Service Agent

Job ID: 31257

Location: Kalispell, MT

Full/Part Time: Part-Time

Regular/Temporary: Regular

PAY

The starting hourly wage for this position is $11.43 + medical and flight benfits!

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, As the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout Alaska, California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).
.

POSITION INFORMATION

The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft. in the air. Then going back inside to help customers with a smile.

This role is perfect for someone who can work flexible hours. Perhaps you have your own business that you can schedule around your hours. Or you are new to the workforce or starting a second career. If you've worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It's hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills required.

KEY RESPONSIBILITIES

*

Provide frontline customer service to our passengers

*

Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

*

Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing

*

Select locations may perform reservations functions

*

Other duties as assigned

HOURS
This is a part-time position with 15+ scheduled hours per week. Candidates must be available to work a flexible schedule 3am - 2am. Including early mornings, late afternoons, evenings, weekends and holidays.

TRAINING

*

Successful candidates must be available for 1 week training in Portland followed by several weeks of on-the-job training in Kalispell

*

There will be 9 days of Customer Service Agent (ICSA) training, in Seattle, scheduled at a later date
(All training is a full time commitment)

QUALIFICATIONS

*

High school diploma or equivalent required

*

Minimum age of 18

*

Must be authorized to work in the U.S.

*

Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required

*

Bilingual strongly preferred (Spanish/English)

*

Friendly, knowledgeable and polite in all situations

*

Keyboard proficiency required

*

Excellent oral communication skills

*

Strong diplomacy and teamwork skills

*

Strong problem solving skills

*

Ability to consistently lift 50 pounds required

*

Ability to juggle multiple tasks in a fast-paced and at times stressful environment

*

Ability to perform basic mathematics required

*

Ability to work flexible schedules to include weekends and holidays required

*

Strong ability to listen and respond effectively to repetitive questions

*

Regular and predictable attendance required

*

If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required

THE LOCATION

The location for this position is in Kalispell, Montana

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.

POSTING INFORMATION

Please apply on or before: November 5, 2017

A few helpful tips when applying -

Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

Gather your paperwork, including your work history, resume etc. - before you apply to the position.

If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.
Apply

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