The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft. in the air. Then going back inside to help customers with a smile.
This role is perfect for someone who can work flexible hours. Perhaps you have your own business and can schedule around your hours. Or you are new to the workforce or starting a second career. If you've worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It's hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills imperative.
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing from 30 feet in the air.
Providing frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Select locations may perform reservation functions
Other duties as assigned
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years
Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent written and verbal communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend training in Seattle, WA and Portland, OR required