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3 months ago
Alaska Airlines
Location: Kent, Washington
Job type: Contract/Locum
Contact: No Name
Sector: Sales & Purchasing
Category: Office
KEY RESPONSIBILITIES

Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers

Answer customer's inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners

Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution

Assist customers with technical website and mobile navigation needs

Make new reservations and change existing reservations on scheduled domestic and international flights

Perform both computer and inbound/outbound telephone related tasks

Other duties as assigned

Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring 


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