Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 60 destinations in the United States, Dominican Republic, and Mexico on more than 270 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
Support the overall Reservations and Customer Relations departments’ goals by developing adult learning curriculum, policy and procedures (PnP), and communication to outsourced business partner(s) that successfully executes the Frontier brand, policies, procedures and key initiatives. Oversight of quality assurance (QA) to measure effectiveness and ensure all regulatory requirements are met. Provide guidance to the training and quality assurance staff (internal and vendor-managed). Oversee technical publications and communications from planning to delivery while executing communication strategies that support company initiatives.
Knowledge, Skills and Abilities: