11 months ago
Must be comfortable speaking directly to the aircraft owners and diagnosing/resolving complex aircraft problems in owners presence.
On call 24 hours a day 7 days a week with a 2 hour recall notice to dispatch anywhere.
Extensive Gulfstream aircraft maintenance troubleshooting and repairs experience preferred.
Exceptional computer literacy required with MS Office and Apple products.
Extensive travel required and short recall notification to support AOG maintenance events.
A professional/diplomatic applicant with the ability to adhere to a strict uniform requirement required.
Education and Experience Requirements:
FAA A & P Certificate, FCC license, or NCAT certification required. Valid Drivers License required. Ability to obtain Passport.
High School Diploma or GED required. 8 years combined experience in inspection, maintenance or servicing of large/mid-size aircraft to include 2 years experience on Gulfstream aircraft.
Position Purpose: Independently performs a variety of aircraft modifications and maintenance functions on AOG aircraft on road trips and in the Product Support org. Duties include advanced troubleshooting, removal and installations of airframes, landing gear, engine components, electrical components, control systems and any other maintenance requirements to assure conformance to procedures, performances, and test specifications on customer live in-service aircraft. Also supports the customer in diagnosing and resolving technical problems with the aircraft.
Principle Duties and Responsibilities:
Essential Functions: 1. Must be available on an on-call basis, with the ability to be on site or dispatched on the FAST aircraft within two hours of the initial contact from Gulfstream. Must be able to communicate effectively with the customer, scheduling, FAST flight crews, Tech Ops, business office, vendors, Warranty, Field Service Reps and Hangar Ops. Acts as the single point of contact between Gulfstream and the customer to correctly relay the aircraft schedule and return to service expectations. 2. Performs required AOG maintenance and necessary servicing of all aircraft mechanical and avionics systems. Must demonstrate the ability to work independently and consistently to perform assigned maintenance and avionics tasks within the quoted or standard CMP time with little or no supervision. 3. Complies with advanced troubleshooting techniques for all model aircraft with assistance from Tech Ops. 4. Orders and receives all tooling and materials that will be needed to service the AOG aircraft. Arranges the shipment of all core units and tooling back to Gulfstream. 5. Coordinates with the Inspect Dept to ensure compliance with internal and FAA inspection and doc requirements. Acts as the delegated Quality rep when assigned on road trips. Properly completes work order sign-offs, logbook entries, shift turnovers, expense reports and all other paper work in a timely manner. Ensures that all work accomplished meets quality standards and specs. 6. Establishes and maintains a professional working relationship with the customer and provides one-on-one direct familiarization briefings with the customer during the road trip. 7. Properly identifies (tags) customer property and equipment. Stores aircraft components and other customer property securely and safely. 8. Follows SOPs and JSA's/JRA’s when operating ground support equipment. Operates and supervises use of special support equipment used in removal and installations of major components. 9. Coordinates with Line Service and FBO ops to schedule movement of aircraft and assist with movement of aircraft. Also arranges, as needed, for the overhaul or repair of customer property and inspect/operate all interior installations and record discrepancies. 10. Provides regular updates on aircraft status and all customer support activity to Field Service Rep and management. Perform other duties as assigned.
Other Requirements: 1. Formal training in the Gulfstream product line maintenance procedures and practices preferred to include Flight Safety Maintenance initial training for specific models required to support. 2. Must possess a working knowledge of the company policies and procedures, Repair Station and QC Manual, pertinent process specs, and tech reference materials. 3. Must possess a strong grasp of all acft avionics and mech systems and how they are related. Must possess the ability and understanding to comply with all system checkouts on an in-service acft.
Languages Required (in addition to English): None
Requisition Number: 76041
Category: Service Center
Percentage of Travel: Up to 75%
Employment Type: Full-time
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