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7 months ago
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Sales Support Rep


AAR Aircraft & Engine Group
Location: Illinois, United States
Job type: Permanent
Sector: Operations
Category: Office
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AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. We are a financially stable, dedicated partner with an enduring commitment to innovation, execution, continuous improvement and customer value. At AAR we are committed to doing it right, and we have built our core values based on that premise.

SUMMARY:

* Increase sales and revenue, finding new sales, supporting the sales staff, complete customer support for sales, and for service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Receive, research and answer customer complaints, coordinating with Sales, Product Lines, QC, Warehouse, and Accounting Department.

* Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork, including daily inquiries.

* Oversee customer warranty claims process.

* Formulate and articulate new business opportunities identified from customer information and problem resolutions.

* Track measurement on inquiries, orders, and backlogs.

* Travel is required.

* All other duties as assigned.

CORE COMPETENCIES:

* Commitment to company values and ethics

* Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately

* Motivation: must maintain a positive attitude and strong work energy

* Communication: excellent interpersonal and oral and written communication skills

* Creativity: makes constructive suggestions and creates novel solutions to problems; evaluates new technology as potential solutions to existing problems

* Organization: very detail oriented and always comes prepared

* Strong judgment and decision making

We offer a comprehensive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, vacation and personal/sick plan, as well as, opportunities for professional development and growth. Our newly remodeled Wood Dale office also has an on-site cafeteria and fitness center. We also have the option to work from our downtown office on a reservation basis.

If this sounds like the right opportunity for you, please apply through the career section on javascript:void(0);.

Qualifications

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

* The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

* Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university; or eight years related experience and/or training; or equivalent combination of education and experience.

* 5 years aviation experience preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT:

* The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.

* The environmental characteristic for this position is an office setting.

* Candidates should be able to adapt to a traditional business environment.

Job
: Operations

Primary Location
: United States-Illinois-Wood Dale

Schedule
: Full-time

Overtime Status
: Non-exempt

AAR is an Equal Opportunity Employer M/F/D/V.
AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. We are a financially stable, dedicated partner with an enduring commitment to innovation, execution, continuous improvement and customer value. At AAR we are committed to doing it right, and we have built our core values based on that premise.

SUMMARY:

* Increase sales and revenue, finding new sales, supporting the sales staff, complete customer support for sales, and for service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Receive, research and answer customer complaints, coordinating with Sales, Product Lines, QC, Warehouse, and Accounting Department.

* Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork, including daily inquiries.

* Oversee customer warranty claims process.

* Formulate and articulate new business opportunities identified from customer information and problem resolutions.

* Track measurement on inquiries, orders, and backlogs.

* Travel is required.

* All other duties as assigned.

CORE COMPETENCIES:

* Commitment to company values and ethics

* Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately

* Motivation: must maintain a positive attitude and strong work energy

* Communication: excellent interpersonal and oral and written communication skills

* Creativity: makes constructive suggestions and creates novel solutions to problems; evaluates new technology as potential solutions to existing problems

* Organization: very detail oriented and always comes prepared

* Strong judgment and decision making

We offer a comprehensive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, vacation and personal/sick plan, as well as, opportunities for professional development and growth. Our newly remodeled Wood Dale office also has an on-site cafeteria and fitness center. We also have the option to work from our downtown office on a reservation basis.

If this sounds like the right opportunity for you, please apply through the career section on javascript:void(0);.

Qualifications

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

* The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

* Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university; or eight years related experience and/or training; or equivalent combination of education and experience.

* 5 years aviation experience preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT:

* The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.

* The environmental characteristic for this position is an office setting.

* Candidates should be able to adapt to a traditional business environment.

Job
: Operations

Primary Location
: United States-Illinois-Wood Dale

Schedule
: Full-time

Overtime Status
: Non-exempt

AAR is an Equal Opportunity Employer M/F/D/V.
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