Delta Air Lines requires an SAP Business Analyst to work in a high paced, dynamic environment. This person will play an important role in helping to define and execute an SAP framework and also provide analysis/functional expertise in SAP. You will possess strong analytical skills and the ability to work creatively and analytically in a problem-solving environment.
RESPONSIBILITIES IN THIS ROLE Partner with HR business teams through the lifecycle of an SAP HCM/SuccessFactors implementation, and ensure high quality delivery of software. Support the blueprinting process, gathering customer requirements and expectations. Map current state processes to future state business processes identifying technology gaps. Assist customers in the development of processes and procedures which leverage HCM solution functionality being deployed. Execute system testing and provide guidance on user acceptance testing. Participate in defining automation test objectives, strategies, infrastructure and standards. Collaborate closely with development team, testing products through entire release cycle. Develop positive relationships with the customer team. Use knowledge of customer's business and industry to assess findings and shape solutions. Speak to a variety of customers from different departments, at different levels and in large or small groups (e.g. customer project manager, technical team). Make independent judgments within own area of competence. Provide progress information and escalate project issues to the project manager to help ensure deliverables are on time and within budget. Successfully execute tasks and activities at all project phases and build an exemplary track record in providing customer satisfaction. Provide Level 3 support, consult on and create batch jobs, develop minor enhancements and resolve/coordinate break-fix issues. Ensure all processes are in compliance with Delta's policies and procedures, including SOX, PCI, and data retention processes
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
At least five years of experience in business analysis or project management in the SAP realm 3+ years of experience in SAP HCM modules Experience working on complex SAP landscape with integration to disparate operationally critical systems Experience implementing SuccessFactors solutions Strong data analysis skills Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts as the liaison between business units, technology teams, and support teams Ability to collaborate with many teams including networking, security, middleware, and development and operations support groups to efficiently and effectively deliver operational excellence Ability to successfully engage in multiple initiatives simultaneously Experience with I.T. standard processes and procedures is required Enthusiasm to proactively coordinate and take action within a team environment Energetic customer-facing and conflict resolution skills Ability to work independently as well as under the direction of project managers Must be a self-starter with strong personal pride WHAT ELSE? 3+ years of experience with process improvement methodologies preferred Hands-on development experience on SAP platform is a plus Delta Air Lines develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.