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24 days ago
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Senior Administrator, IT Operations


American Airlines
Location: Phoenix, Arizona
Job type: Permanent
Sector: IT & Communications
Category: Office
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This position is for the Infrastructure Application Services team. Under general guidance and following company standards and industry best-practices, performs all activities related to systems administration such as software installations, access control list maintenance, disk storage management, data backup and recovery and system patching. Additionally, configures, maintains and uses the supplied systems and software to apply global configuration changes, push out new application code and monitor continued system health. The Infrastructure Application Services team will accept escalations from the Help Desk and ITOC teams, in turn escalating to Systems Engineering or routing to team members where and as appropriate.

Principal Duties and Responsibilities

* Responsible for supporting complex systems and application solutions

* Maintain and configure infrastructure tools to monitor and manage the environment

* Accept escalation of technical problems from other teams

* Participate in 24 X 7 on-call pager rotation

* Identify and implement improvements to the process, procedures, documentation and systems

* Other duties as assigned

Job Qualifications

* Bachelor of Science degree in CS/CE/CIS/MIS or Engineering/Technology or related field or equivalent experience/training

* 5+ years experience with Operating System technologies in Windows

* 5+years experience with Account and rights assignment

* 5+ years experience managing server networking (TCP/IP, DHCP, DNS, firewalls, etc.)

* 3+years experience handling production issues

* 3+years experience managing systems and applications in a virtualized environment (VMWare, Hyper-V, Terminal Services and/or Solaris Zones)

* 2+ years experience managing clustered systems (Veritas Cluster Server experience a plus)

* 2+years experience creating scripts (csh, ksh, bash, perl) in a professional environment – a plus

* Demonstrated ability to draft and formalize technical documentation

* Knowledgeable about server hardware and operating system monitoring

* Proven ability to efficiently diagnose an issue, propose and implement a solution

* Demonstrated ability to work independently

* Excellent verbal and written communication

* Airline business systems knowledge - a plus

Additional Locations: None

Requisition ID: 11976

Nearest Major Market: Phoenix

Job Segment:
Operations Manager, Engineer, System Administrator, Systems Engineer, Operations, Engineering, Technology
This position is for the Infrastructure Application Services team. Under general guidance and following company standards and industry best-practices, performs all activities related to systems administration such as software installations, access control list maintenance, disk storage management, data backup and recovery and system patching. Additionally, configures, maintains and uses the supplied systems and software to apply global configuration changes, push out new application code and monitor continued system health. The Infrastructure Application Services team will accept escalations from the Help Desk and ITOC teams, in turn escalating to Systems Engineering or routing to team members where and as appropriate.

Principal Duties and Responsibilities

* Responsible for supporting complex systems and application solutions

* Maintain and configure infrastructure tools to monitor and manage the environment

* Accept escalation of technical problems from other teams

* Participate in 24 X 7 on-call pager rotation

* Identify and implement improvements to the process, procedures, documentation and systems

* Other duties as assigned

Job Qualifications

* Bachelor of Science degree in CS/CE/CIS/MIS or Engineering/Technology or related field or equivalent experience/training

* 5+ years experience with Operating System technologies in Windows

* 5+years experience with Account and rights assignment

* 5+ years experience managing server networking (TCP/IP, DHCP, DNS, firewalls, etc.)

* 3+years experience handling production issues

* 3+years experience managing systems and applications in a virtualized environment (VMWare, Hyper-V, Terminal Services and/or Solaris Zones)

* 2+ years experience managing clustered systems (Veritas Cluster Server experience a plus)

* 2+years experience creating scripts (csh, ksh, bash, perl) in a professional environment – a plus

* Demonstrated ability to draft and formalize technical documentation

* Knowledgeable about server hardware and operating system monitoring

* Proven ability to efficiently diagnose an issue, propose and implement a solution

* Demonstrated ability to work independently

* Excellent verbal and written communication

* Airline business systems knowledge - a plus

Additional Locations: None

Requisition ID: 11976

Nearest Major Market: Phoenix

Job Segment:
Operations Manager, Engineer, System Administrator, Systems Engineer, Operations, Engineering, Technology
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