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about 1 year ago
Location: Long Island, New York
Job type: Permanent
Sector: IT & Communications
Category: Analyst Jobs
Senior Analyst IT Corporate Products HCM

Position Summary

The Senior Analyst SAP HCM Systems will be responsible for the maintenance and support of SAP human capital management software based on business requirements and SAP best practices. The Senior Analyst work will range from day-to-day product support, system configuration, and administration to managing change-control procedures and acting as the main supporting analyst on all future development in the tool.

Essential Responsibilities

* Responsible for the support and maintenance of SAP HCM software
* Lead the systems design, and configuration
* Create high-quality deliverables (Business Requirements Documents, Process Design Documents, Business Process Procedures) based on analyzing business requirements, processes and process gaps
* Participate in unit, regression, and end-to end testing
* Use HP Quality Center to Track requirements, status and execute test cases
* Configure SAP functionality while complying with sound System Development Life Cycle (SDLC) principles
* Comply with JetBlue Airways Client instance strategy for executing transports to facilitate system changes
* Work with the SAP technical teams for translating functionality requirements into technical attributes
* Ensure smooth integration and/or rollout of new functionality into operational environments by coordinating closely with the affected process stakeholders
* Meet acceptable IT Corporate and Crewmember Services published SLA’s (Service Level Agreements) for all system enhancements and defects
* Provide communication and reporting to leadership regarding testing progress, status and issues
* Maintain proficiency in technology and tools to enhance productivity and quality of systems
* Engage in software quality assurance and control for testing process improvements
* Deploy software to Test environments, developing release notes for production and participating in the production rollout
* Provide estimates on the level of effort for any system enhancements based on user requirements
* Other tasks as assigned

Minimum Experience and Qualifications

* Bachelor’s degree in MIS, Business, or related area
* Three (3) years progressive experience with design and configuration of SAP HR modules including: Personnel Administration, Organizational Management, Payroll, Time, Benefits, Enterprise Compensation Management, Learning Solution and ESS/MSS functionality
* Exposure to SAP ECC 6.0, EhP7
* Exposure to or knowledge of ASAP or related methodology
* Familiarity with SAP Product Suite and understanding of relational database concepts, and client-server concepts
* Focused and driven to excellence to ensure quality of deliverables
* Pass a ten (10) year background check and pre-employment drug test
* Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

* Proven ability to configure ESS/MSS content through Enhancement Pack 7
* Experience in Business Analysis, Requirements reviews, and creation of Testing Strategy and Requirements
* Capability to configure SAP HCM modules based on SAP Best Practices as well as customized business requirements
* Proven analytical and problem-solving skills
* Strong interpersonal skills and ability to work under tight deadlines with limited supervision
* Ability to follow all relevant standards and procedures
* Ability to effectively communicate both oral and written to the IT Corporate and Crewmembers Services and Business teams
* Ability to balance multiple assignments of competing priorities while managing to meet forecasted target dates
* Working knowledge of business process analysis and process engineering.
* Capability to categorize testing errors into syntax and/or logic errors and then coordinate with the IT Corporate and Crewmember Services and business team in categorizing error attributes
* Understanding of SAP Data Dictionary and Table Structure
* Knowledge of Software Development Lifecycle, Quality Assurance methodologies
* Experience with SAP automated test tools, LSMW, e-CATT, etc.
* Knowledge of Functional, System, Integration, Unit and Regression tests
* Microsoft Office Suite (Word, Excel, Power Point, Visio).
* Ability to Analyze, document, and verify system change requests (defects, enhancements, and new features)

Crewmember Expectations

* Regular attendance and punctuality
* Potential need to work flexible hours and be available to respond on short-notice
* Well-groomed and able to maintain a professional appearance
* When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
* Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun


* Computer and other office equipment

Work Environment

* Normal Office Environment

Physical Effort

* Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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