As the subject matter expert on their technology, the Platform Engineer plays a critical role, and will be accountable for the success of his/her platforms. This will need to be achieved through ongoing planning, coordination and alignment, both internally within the team, and also with partner teams such as Product Management, Software Engineering, Customer Implementation Services and Support Engineering.
Evaluation of new product lines and features for currently supported products
Level-of-effort assessments for various projects and deliverables for both internal and external clients
Comprehension and understanding of vendor roadmaps and release schedules
Maintaining centrally managed consoles and critical infrastructure that enable our SOCs to centrally manage third party security technologies
Participate in an on-call rotation for outside business hours escalations, and top tier escalation support for Operations based teams
Responsible for production and lab infrastructure specific to platforms under ownership.
Anticipate operational issues and develop preventative measures
Participate in a 24/7 on-call rotation